Gibraltar Kid friendly Holidays

This was the hotel that we really wanted to stay at in the area, and we're glad that we did. Nice view over the water, fantastic staff and the room was kept clean during our stay. However, there were a few small issues with the room that proper maintenance could have kept on top of - the recently repainted door meant that you had to give quite a shove to get into the room, but htat eased over a couple of days! A working safe would have been nice, and the shower provided more water than the drain could cope with (maintenance did come to fix that, and it was previously completely clean, so there was no real sign that there would have been an issue. The response to the issues in the room was faultless, and the small problems were dealt with quickly. They didn't detract from the stay, but were a shame. When back in the area, we would certainly stay here again, to be clear!

The hotel looks like a 5 star and the cleaning staff much work so hard as it was so clean and room was cleaned every day to an expectional level. But I would not call this a 5 star, the staff were not at the level expected from a 5 star, we nearly got overcharged for our bill and they told us breakfast wasn’t included even though Expedia said it was. It’s so expensive! The pool was freezing!! It needed to be heated and it said it opened at 10am but 10:30 we had to go and get staff to open it- which is not the customer service you need. Room service we ordered once and the menu did not match what they were saying. And there was noise above our room that woke us up during the Night (other guests complained of the same). But it was in a really good location.

The hotel looks like a 5 star and the cleaning staff much work so hard as it was so clean and room was cleaned every day to an expectional level. But I would not call this a 5 star, the staff were not at the level expected from a 5 star, we nearly got overcharged for our bill and they told us breakfast wasn’t included even though Expedia said it was. It’s so expensive! The pool was freezing!! It needed to be heated and it said it opened at 10am but 10:30 we had to go and get staff to open it- which is not the customer service you need. Room service we ordered once and the menu did not match what they were saying. And there was noise above our room that woke us up during the Night (other guests complained of the same). But it was in a really good location.

This was the hotel that we really wanted to stay at in the area, and we're glad that we did. Nice view over the water, fantastic staff and the room was kept clean during our stay. However, there were a few small issues with the room that proper maintenance could have kept on top of - the recently repainted door meant that you had to give quite a shove to get into the room, but htat eased over a couple of days! A working safe would have been nice, and the shower provided more water than the drain could cope with (maintenance did come to fix that, and it was previously completely clean, so there was no real sign that there would have been an issue. The response to the issues in the room was faultless, and the small problems were dealt with quickly. They didn't detract from the stay, but were a shame. When back in the area, we would certainly stay here again, to be clear!

The hotel looks like a 5 star and the cleaning staff much work so hard as it was so clean and room was cleaned every day to an expectional level. But I would not call this a 5 star, the staff were not at the level expected from a 5 star, we nearly got overcharged for our bill and they told us breakfast wasn’t included even though Expedia said it was. It’s so expensive! The pool was freezing!! It needed to be heated and it said it opened at 10am but 10:30 we had to go and get staff to open it- which is not the customer service you need. Room service we ordered once and the menu did not match what they were saying. And there was noise above our room that woke us up during the Night (other guests complained of the same). But it was in a really good location.