Alberta Luxury Holidays

Had a great stay at this hotel

Great staff. Excellent location.

The staff at the front desk were over and above helpful. Lovely room and great pool.

I will start with the positives: The historic exterior of the property is charming, the flowers are gorgeous, and the view of Banff Springs is outstanding. The staff is also very friendly. The areas for opportunity: The cost is not worth the value. We paid $1,200 USD for one night and it was maybe worth half that. When we checked in at 5pm, we paid extra for an upgrade, and our room was not ready for ~3+ hours. The hotel did offer us a food and beverage credit, which we used at the chophouse. One of our meals was good, the other was terrible. The manager was very understanding and kind, but a disappointing experience. The rooms are VERY small and worn. Huge gauges in the walls, scuffs, incredibly small bathroom. While there are some positives, I would not recommend to stay here. There are other hotels that may not have the view and prestige, but the cost at the Fairmont is definitely not worth it.

Had a great stay at this hotel

Liked: Room location was excellent with great views and close to Roam bus stop. Room was clean with high ceilings, fireplace and we enjoyed coffee on the balcony. Parking was great. Did Not Like: Front Desk staff and Restaurant hostess not friendly or helpful. Only one ice machine on campus. No washers or dryers.

The property and room were very clean! All the staff were very friendly and helpful. The maintenance guy even helped when we had a flat tire. The room was spacious with a kitchen and basic kitchen essentials. We enjoyed our 8 day stay and will definitely be back!