Livigno Alps Luxury Holidays

Un bon hôtel

A very busy hotel which is lacking in 5 star service from the get go. The main lobby entrance is very busy and no organisation whatsoever. Given it is a 5 star hotel you are left to cart your luggage to check in and then afterwards to the room. Its no drama to us but when paying 5 star prices this would normally be an automatic service withour requesting it. The pool area on the roof is incredibly busy and not enough beds for all the residents. The pool on level 3 is in the shade by 14.30hrs so you are left with the residents pool on level 2 or if you are lucky to find a bed on the roof top pool area. The rooms are huge and to a very good standard. The coffee shops are incredibly expensive and at lest three times as expensive as Joe & The Juice literally 5 minutes walk away. The location beside the boardwalk is fabulous and is such a cool vibe with people working out up and down the beach areas. I loved Miami and cant wait to return but would i return to this hotel, probably not due to the lack of value for money/service you should expect from a 5 star hotel.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Amazing location, great staff, great views and all in all the best stay ever

Amazing location, great staff, great views and all in all the best stay ever

A very busy hotel which is lacking in 5 star service from the get go. The main lobby entrance is very busy and no organisation whatsoever. Given it is a 5 star hotel you are left to cart your luggage to check in and then afterwards to the room. Its no drama to us but when paying 5 star prices this would normally be an automatic service withour requesting it. The pool area on the roof is incredibly busy and not enough beds for all the residents. The pool on level 3 is in the shade by 14.30hrs so you are left with the residents pool on level 2 or if you are lucky to find a bed on the roof top pool area. The rooms are huge and to a very good standard. The coffee shops are incredibly expensive and at lest three times as expensive as Joe & The Juice literally 5 minutes walk away. The location beside the boardwalk is fabulous and is such a cool vibe with people working out up and down the beach areas. I loved Miami and cant wait to return but would i return to this hotel, probably not due to the lack of value for money/service you should expect from a 5 star hotel.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Un bon hôtel

Breakfast was AMAZING!

The hotel is in a great location. The downside is the restaurant inside the hotel overcharge me. I brought it up to the front desk they tried to me it was conversion fees. I told him my international fees are added/posted to my account separately. Other than that my stay was lovely.

First, this is no a traditional hotel. It’s two floors of a dirty old apartment building. You enter via door code next to several trash cans and walk up two flights of stairs to an elevator to the third floor reception, which is only open 8am-3pm. Staff was helpful providing after hours access via WhatsApp chat. The room was fortunately cleaner and brighter than the stairway and corridor, which stank of cigarette smoke, with modern finishes. However, the air conditioning did not work and since there’s no on-site staff, it was not addressed until the following day. Additionally, the best was among the oldest, least comfortable my wife or I have ever tried to sleep on. Lots of corridor noise throughout the night. We ended up departing after only one night into our three night stay so we could better sleep.