Freiburg Region Luxury Holidays

Property is quite unresponsive. Staff doesn't seem too happy to be of service to their customers. I booked a room for three people. Their welcome "gift" was for two: two tea bags, two cookies, two something else. When we asked for the tea to be replenished, front desk said it was only a one time gift. Room had only 5 hangers that were attached to the closet (security hangers: only with a ring on top). We asked for more hangers, front desk initially said that's all they have. After many "nos" to our different requests, she finally came with a handful of security hangers that were dead-knot-tied together. Thank goodness the room had some utensils, but were blunt. We almost took someone's eye out trying to saw through the rope. After we realized that the hangers can't be used in the closet (because of the rings), we finally just hung the hangers anywhere there was an outstretched nub. Yes, we McGyver our way in this accomodation. Parking was a bit of a nightmare too. Without much instructions (parking address was given as different from property location), we managed to get ourselves there after multiple road closures that didn't allow us to get to the property. Also asked that the room be cleaned (more like trash taken out, because the trash can was small, and three people can quickly fill it up), and was told that room was cleaned only after 8 days of stay. Not a pleasant experience.

Beds not comfortable

Amazing location with a Michelin star restaurant on property and also 2 other restaurants and a coffee shop it has parking which is almost impossible in small hotels in France

The location was perfect. Staff was friendly and we enjoyed our visit.

Beds not comfortable