Sierras de Segura y Alcaraz Luxury Holidays

Helpful staff at the front desk.

The property is beautiful, clean and in an excellent area but what impressed us the most was the excellent service from the staff, so helpful, nice and kind. Will highly recommend.

I stayed for five nights and needed an iron, but I was told I had to pay to have it sent to my room. This was the first time a hotel didn't offer to bring the iron to me; instead, they asked for payment. I didn't request the service—my goal was to iron my own shirt during my five-day stay. Very disappointed.

Front desk staff very helpful .

Very attentive personnel, great breakfast, clean rooms, nice rooftop

Beautiful hotel. Well located. Lovely staff and delicious breakfast. I’ll be back.

Hotel is lovely, even if rooms are a little dated. Cleanliness and hotel staff are excellent as is the spa and hairdressers. Room service and cleaning staff excellent as are the reception and lobby team including the bar and outside waiting staff. Location to beach is excellent. Only real negative is the restaurant - management and food is not as expected. All dishes were over seasoned with salt and some of the dishes were not fresh. It maybe a franchise or out source but it really lets the hotel down. 5 stars all round if we'd not usd the restaurant We will stay again but not use the restaurant.

Incredible stay. Staff was amazing.

Helpful staff at the front desk.

Lovely hotel, in an excellent location! Staff very attentive, Rooftop barman Sebastian made the best cocktails we’d ever had, would highly recommend them! Breakfast staff were also excellent, great options available. The rooms were spotless and the small rooftop plunge pool/jacuzzi was a welcome addition after wandering around the city! Would 100% recommend this hotel right by the cathedral square, couldn’t fault it!

The property is beautiful, clean and in an excellent area but what impressed us the most was the excellent service from the staff, so helpful, nice and kind. Will highly recommend.