Arabako Ibarrak Luxury Holidays

Excellent location, friendly and helpful concierge, delicious breakfast!

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.

Beautiful hotel right in front of concha beach. Had a very homely feel. As if you were staying at a friend’s fabulously tasteful house. Very lovely bedroom , comfortable bed and quiet ( in the night ) despite being right in front of the beach. Easy to walk into the old town- five minutes walk.

Great hotel beautifully apportioned. Room: + very spacious and the bed was very confortable. - lack of hooks to hang wet towels etc. Swimming pool only open during the summer - closed from mid Sep. Part of the reason we booked (small honeymoon) here was to have a few days by the pool had we known it would have influenced our decision. Location: + peaceful and quiet. not far by bus into the town around 20min on busy day and 15min when less busy. bus stop right outside hotel can use contactless by card. very easy to navigate. - Taxi we found a little trickier to find in quieter parts of town say Antiguo and buses do not run that late. Spa +excellent. - to access the Spa indoor pool and sauna comes at a cost which is notable when the outdoor pool is closed. Food +excellent both breakfast at the restaurant

Hotel muy limpio y posicion estrategica. Unico defecto: las habitaciones que dan a la calle son algo ruidosas.

Fabulous location but we had a problem checking in as it’s a remote check in, we hadn’t received details and no one answered the phone. Also we were not aware that the bathroom was down the corridor and be careful as some rooms have a shared bathroom.

Absolutely perfect location in the heart of Old Town.

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.