Northern Sardinia Luxury Holidays

Very nice hotel, especially for the cost. But the staff and maintenance was not five-star. The view from the balcony was amazing and the best part

We arrived and were told there was a problem with an aircon, but will be sorted within a day. We came for 10 nights, after couple of days there was no communication from reception regarding the air con, was super hot, after few days we asked for a fun , were told they don’t have it. On the fourth day we got the gin, on the fifth day air con finally worked. There was a change of game, so much better,shame we lost half of our stay without air con. Breakfast was every day the same ,literally no changes, hot food were tasteless . One day we asked chef to cook to order poached eggs , they were awful :(breakfast finishing at 10a.m, on the dot they clean everything so be aware, even we came once 9:45 and there was not much left, as they haven’t refilled anything .Staff not too friendly ( apart of the cleaners as they were super nice) bar staff ignoring guests , I did wait 10 min ,and there were like four bar staff ,one other guest ,and no one even acknowledge me, like I was not there. Loads don’t speak English , so difficult to communicate also .Disappointed and would not go back there , as lack of friendliness ,communication,helpfulness and not flexibility with guests being on holidays .

We arrived and were told there was a problem with an aircon, but will be sorted within a day. We came for 10 nights, after couple of days there was no communication from reception regarding the air con, was super hot, after few days we asked for a fun , were told they don’t have it. On the fourth day we got the gin, on the fifth day air con finally worked. There was a change of game, so much better,shame we lost half of our stay without air con. Breakfast was every day the same ,literally no changes, hot food were tasteless . One day we asked chef to cook to order poached eggs , they were awful :(breakfast finishing at 10a.m, on the dot they clean everything so be aware, even we came once 9:45 and there was not much left, as they haven’t refilled anything .Staff not too friendly ( apart of the cleaners as they were super nice) bar staff ignoring guests , I did wait 10 min ,and there were like four bar staff ,one other guest ,and no one even acknowledge me, like I was not there. Loads don’t speak English , so difficult to communicate also .Disappointed and would not go back there , as lack of friendliness ,communication,helpfulness and not flexibility with guests being on holidays .