Northern Madeira Luxury Holidays

Clean room, awesome breakfast, good location, hotel in midst of renovation

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.

Beautiful location, but hotel overall feels quite dated. Our room smelled very musty and we had difficulty airing it out. The pool area was nice.

Modern and clean. Excellent service. Decent breakfast buffet however coffee very weak.

Very clean and great location

Friendly snd modern hotel in lively teee filled garden which gave it a great feel. Fab view of fireworks. Fonood pk. Lovely room No electric charging points for cars

The room was good and housekeeping staff pleasant and helpful. The Spa, pool and garden were also good. The hotel was let down through reception staff not being helpful, such as giving limited answers re transport, eg, such as telling us shuttle bus bus ran once a day Monday to Friday but failing to say there was a local bus 7 days a week that stopped at main gate. A voucher for a Welcome! free cup of tea or a glass of local cider that apparently only German guests had a taste for, was supplemented by another Welcome Gift! In the room of four tea & coffe sachets, with 2 small portions of milk that would be replaced as required at a cost of €4… There was also a bottle of water. The room contained no hotel info whatsoever so any questions required locating a member of staff who, apart from the afore mentioned reception staff, were difficult to find. The spa bar menu and the evening Henry’s bar menus were supposed to be similar but the evening one was very limited. We were told on our second night it was only possible to order wine by the glass in Henrys after being served a bottle by the restaurant manager the previous evening… To be fair, the buffet breakfast was good, as was the restaurant dinner we had. The restaurant manager was excellent and stood out against other staff, apart from the shuttle bus driver who was also very helpful. The hotel lacked a warm ambiance and had an air of the British Fawlty Towers tv series about it. This is not a 5 star hotel.

People so helpful So cute, will come back Amazing location

Modern and clean. Excellent service. Decent breakfast buffet however coffee very weak.

Clean room, friendly staff and great food at the restaurant. It was a perfect place to stay while on business.