Zealand Luxury Holidays

Percent hotel, location, decoration, staff, everything was over the top.

This is a hard review to write because there was a lot about the stay that was great. The breakfast was phenomenal (but insanely overpriced), the pool was lovely, and the hotel itself is cute. All of the staff except the manager (see below) were kind and attentive in every way. The room itself was charming but despite having air conditioning, there was virtually zero air flow in the room. My biggest complaint about this hotel is the hotel manager and the poor customer service/complete lack of human empathy I experienced from him. I was in Amsterdam two nights before my reservation and I was mugged. I called the hotel to see if they could help me modify my reservation because I wasn’t going to be able to make it to Copenhagen without a wallet, and they were incredibly rude and just kept reiterating the no change/no cancellation policy. It was kind of shocking to be honest. It put a very bad taste in my mouth, which is unfortunate because the hotel was lovely otherwise.

The hotel was modern but unfortunately lacked natural light and the air conditioning in the room was terrible. Despite setting the air con to 17.5 deg c, the room remained hot and stuffy as it didn’t actually blow out cool air. I reported this to the staff and was told that the air blowing out was as expected for all the rooms and was given a fan for the room. I couldn’t open the balcony door at night as it was noisy facing the parking lot/road. My partner and I both slept poorly due to the stuffy room. We stayed in the room for 5 nights and the body wash wasn’t even checked and topped up and had run out on the last day. There is also a large wooden beam that comes out diagonally from the wall in the room that you can easily smack your head in, which my partner unfortunately did one night. Lastly, there is a pool at the hotel which you need to pay extra to access, even for a hotel at this price point. I would not recommend this hotel especially during summer and at this price point.

The hotel was modern but unfortunately lacked natural light and the air conditioning in the room was terrible. Despite setting the air con to 17.5 deg c, the room remained hot and stuffy as it didn’t actually blow out cool air. I reported this to the staff and was told that the air blowing out was as expected for all the rooms and was given a fan for the room. I couldn’t open the balcony door at night as it was noisy facing the parking lot/road. My partner and I both slept poorly due to the stuffy room. We stayed in the room for 5 nights and the body wash wasn’t even checked and topped up and had run out on the last day. There is also a large wooden beam that comes out diagonally from the wall in the room that you can easily smack your head in, which my partner unfortunately did one night. Lastly, there is a pool at the hotel which you need to pay extra to access, even for a hotel at this price point. I would not recommend this hotel especially during summer and at this price point.

Percent hotel, location, decoration, staff, everything was over the top.

This is a hard review to write because there was a lot about the stay that was great. The breakfast was phenomenal (but insanely overpriced), the pool was lovely, and the hotel itself is cute. All of the staff except the manager (see below) were kind and attentive in every way. The room itself was charming but despite having air conditioning, there was virtually zero air flow in the room. My biggest complaint about this hotel is the hotel manager and the poor customer service/complete lack of human empathy I experienced from him. I was in Amsterdam two nights before my reservation and I was mugged. I called the hotel to see if they could help me modify my reservation because I wasn’t going to be able to make it to Copenhagen without a wallet, and they were incredibly rude and just kept reiterating the no change/no cancellation policy. It was kind of shocking to be honest. It put a very bad taste in my mouth, which is unfortunate because the hotel was lovely otherwise.

Percent hotel, location, decoration, staff, everything was over the top.

It was very hot in Copenhagen. The hotel did not have Air Conditioning.

Everything was perfect.