Gold Coast Luxury Holidays

The staff was excellent and very helpful and kind. I want to say that right up front, to separate the staff from my other comments. This hotel is in a terrible state. It's under construction, making the outside confusing and tricky to navigate. The lobby is just a makeshift table. The rooms are falling apart, with a bad smell, and barely-functional toilets. The heating/cooling is noisy and inefficient, going on and off all night from too hot to too cold, with no way to properly adjust the system. The price for this hotel was not lowered or discounted even with its heavily-compromised state. When I booked the hotel, there was absolutely no indication that it was in this condition. If I had known, I certainly would never have booked it, especially at this non-discounted price. In addition, Expedia claimed to offer a "mobile discount," which somehow did not make its way to my bill. This hotel should not even be open. During construction, they should be closed down, as this is totally unacceptable.