Lanzarote Pet-friendly Holidays

Been so many times. The hotel has now changed what you get for All Inclusive so that was disappointing as we hadn’t been informed. Couple of issues this time .

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

Superb hotel, great location and facilities. I used to look a cheap AI hotel only to be disappointed. Food is excellent with lots of quality choices. Staff are amazing and all work extremely hard. Manuel outstanding in the restaurant 😊

We really liked our two weeks at the hotel. my wife and I. I was however more than slightly unhappy by the lack of heating in the pools, which I reported through Expedia as well as not being offered a VIP upgrade or a few hours late checkout. The hotel guest services came back to me within hours and while it didn't make the pools warmer it did make us feel hugely better. Part of the remedy included the later checkout. I have to say the hotel restaurants have a have fantastically extensive menus with dishes which are genuinely fresh and well prepared. With staff who were always polite and flawless in their services. Added to which the hotel IT system clearly worked very well as the staff at a restaurant or bar would ask how was such a thing we had asked about relating to our minibar for example. It made us feel that what we said mattered and was being taken seriously. The other thing to keep in mind is that the hotel offers a really extensive range of activities which you need to log onto the app to know about. These including but not limited to, shooting, archery, cooking, mixing drinks, tennis. The list really is long. This was the first time we have stayed at a Secrets hotel, and we think it may not be our last. I would certainly recommend the Lanzarote Secrets.

Been so many times. The hotel has now changed what you get for All Inclusive so that was disappointing as we hadn’t been informed. Couple of issues this time .

The staff can’t do enough for you, they accommodated my wife’s dairy intolerance allowing her to enjoy the dining experiences. The gym is of a really high standard - especially for a hotel gym. The amenities in the room are amazing, from flip flops to a beach bag. The room was always clean to a high standard. I wish the parasols around the pool area (we sat in the reserve area) were of a better standard as we had to keep annoying the lovely man by the pool to keep putting it up for us. The all inclusive package is outstanding. So many lovely places to sit and chill (and hide from the windy weather), we always felt we had enough space to relax and enjoy a drink. A huge shout out to Rahul. We look forward to coming back.

We really liked our two weeks at the hotel. my wife and I. I was however more than slightly unhappy by the lack of heating in the pools, which I reported through Expedia as well as not being offered a VIP upgrade or a few hours late checkout. The hotel guest services came back to me within hours and while it didn't make the pools warmer it did make us feel hugely better. Part of the remedy included the later checkout. I have to say the hotel restaurants have a have fantastically extensive menus with dishes which are genuinely fresh and well prepared. With staff who were always polite and flawless in their services. Added to which the hotel IT system clearly worked very well as the staff at a restaurant or bar would ask how was such a thing we had asked about relating to our minibar for example. It made us feel that what we said mattered and was being taken seriously. The other thing to keep in mind is that the hotel offers a really extensive range of activities which you need to log onto the app to know about. These including but not limited to, shooting, archery, cooking, mixing drinks, tennis. The list really is long. This was the first time we have stayed at a Secrets hotel, and we think it may not be our last. I would certainly recommend the Lanzarote Secrets.