Baie-James Pet-friendly Holidays

Check in was quick, amenities were wonderful, staff was very friendly and helpful!

Average hotel. Noticed few things during our stay. - The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

You can see a portion of the Miami Beach sign from #301 balcony. The staff was kind and helpful at the check-in desk. We loved the room.

The room was nice but there is a dripping sound every time the heat or air came on. It would have been nice to experience the out of order glass elevator or use the not working hot tub. Other than that the resort is top notch with the dining, gambling and service but hold back on some of the sales reps competing for business.

We did not have breakfast at the hotel. It is conveniently located to shopping, drug stores and the Sphere!

The room was clean, the staff was very professional, excellent customer service, the location was really good

Incredible. Excellent in every way!

Great stay. Great hotel staff. Enjoyed the spa. Room keepers could be more timely, but still got the job done.

Comfortable room and bed

Check in was quick, amenities were wonderful, staff was very friendly and helpful!

Loved it. Staff was super courteous.

Main road in front of hotel was closed. When we arrived, the concierge had no idea where to tell us to park. If they were transparent about it, ok. I would be ok. Then they said they are out of the 'free' wine, but could charge me $8 for a Heineken. Then couldn't get the elevator to work (we were on the 2nd floor thank God) The room was in good shape. The parking is what set off the chain for me. It's not hard to update a website. Or at least tell your staff what to say. Ended up parking in the City parking garage. I'd give it like a 75/100.

Hotel is great in every way. For all the money they charge it would be nice to have late checkout option