Baie-James Pet-friendly Holidays

The staff was very helpful and friendly and gave us good suggestions. The hotel rooms however requires refurbishment. Additionally I had to pay tourist for my 9 year old daughter which I later found out that should not had been the case.

Great location, modern conveniences, and excellent staff

Clean room nice dining

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Clean was no good .

Me and my significant other have stayed at the Plaza/St. Regis/Ritz Carlton and 5 star hotels all over the planet. This was by far the best service/view/experience/food I’ve ever had. There’s Luxury and then there’s Mandarin Oriental Luxury.

Staff friendly: room service was excellent: rooms spacious; city view facing the fountains was beautiful. Will be back ❤️

The staff was very helpful and friendly and gave us good suggestions. The hotel rooms however requires refurbishment. Additionally I had to pay tourist for my 9 year old daughter which I later found out that should not had been the case.

Clean was no good .

Efficient checkin. Room was ready early. Breakfast was very good. Hotel staff friendly. Liked that we were greeted at Hotel outside when we arrived and our suitcases taken inside.