Vosges Mountains Pet-friendly Holidays

Check in was a nightmare. There is no live staff, only automated kiosks. One didn’t work at all. The other finally functioned but informed that the room was being cleaned and not yet ready- at 9:00 PM!!! The help line was actually helpful, and another room was made available. However, the listing said there was AC, but no thermostat or controls in the room, and the place was roasting hot. Opening a window helped but there was a lot of traffic noise. The restaurant was closed and nearby options were not excellent. Last, the parking garage entrance was too low for a standard sized van, small cars only. So not at all an ideal experience.

Fantastic location, staff really helpful. Rooms clean but basic. No air conditioning was a problem during the hot weather.

Lovely pool and spa, spacious and clean rooms - fantastic base for exploring wine country and the surrounding villages

Location,size of room and breakfast were lovely! However it was let down by inconsistent staffing of reception! On arrival in the evening despite knocking on several,what seemed like office doors and ringing reception we still had an appalling wait for a member of staff! He seemed to also appear from one of the doors we’d knocked on so had ignored our knock. When he did arrive (short male with short dark hair) he was miserable,unwelcoming and didn’t tell us any of the usual information such as breakfast times and location or pool opening times. The pool area also had a disgusting looking area of water that was there before you had a chance to avoid it and couldn’t avoid it if you wanted to access the pool! Looking dirty and not nice at all!

The best thing about this hotel is its location. It is right next to the train station and yet not noisy, at least in the rooms facing the courtyard. Tramways are accessible from there to any destination. Their efforts to make it sustainable can also be praised, with a free refill of excellent mineral water when bringing one's bottle. Yet, overall, this hotel is overpriced. The rooms are not particularly large, and the breakfast is good but not exceptional. The main issue was their A/C, which was so noisy that we had to change rooms. The second one was slightly better, but not silent. In our humble opinion, it deserves three stars rather than four.

Beautiful hotel in a gorgeous location with exceptional staff. Not all of the windows have fly screens and there were numerous wasps and other flying insects outside. Because of this I did not feel comfortable to have the windows open, even during the recent heat wave. Appreciate that air conditioning units cannot be fitted due to the age and character of the building but fly screens should be achievable. There was a fan in the room and this helped for me but even so, my laptop got very hot and would not charge. Later when moved to a cool location, it was fine. I would love to visit again but probably not during a heat wave.

The staff were so pleasant. They gave us welcome smiles any time we encountered!

The air conditioner doesn’t cool enough. We even sleep because the temperature in the room. The explanation they gave us was due to regulations they can drop temperatures below 75 F. We were in others hotels in Switzerland and that wasn’t the case we can manage the temperature even below 70 F. I am not sure about the real reason. I know I have to go to the front desk for them to set the air conditioning to 75 or higher because you won’t see it. I know they did it remotely. Another situation is the ice machine wasn’t working in my floor , I went to a different floor and didn’t work either. If they fix this I would give them excellent