Djurgården Romantic Holidays

Very nice hotel at great location

El personal muy amable La ubicación El tamaño de la habitación

Unique decor. Pleasant staff. Convenient and safe location. Very good service

Staff co-operative, courteous & flexible. The room was very clean, efficient & well-equipped. Th included breakfast was fully satisfactory.

Where to start, well this was a very lovely two night stay for my friend and I. We were in town for my birthday and a concert and this stay was absolutely wonderful. The entire staff made us feel at home but there was one employee who really gave top tier customer service and warm hospitality. Thomas was a wonderful person to come across, from the moment we walked in he was attentive, friendly and knowledgeable. He even went above and beyond when it came to dinner for my birthday in the hotel’s restaurant after we flew all day. As a former hospitality worker in an array of positions and environments (in America) I can certainly say Thomas was among the best. The entire staff made us feel comfortable & welcome. The breakfast was very good so make sure you wake up on time for that! If you’re traveling via Uber, it’s fairly easy to get one within 15-20 minutes so plan ahead. If I should find myself in Sweden again, I will definitely want to stay here! Thank you staff of Best Western and especially Thomas! Peace & love, Carrie

Great value, rooms a little dark, but that's all

Excellent staff, very friendly, professional, accommodating. Hotel is in central location, can walk to many local landmarks, museums and points of interest. Would highly recommend stay here.

We had a nightmare with the phone system, over and over. Due to the road construction we couldn’t find address- they do not answer the phone I called 9 times including standing in the lobby showing the girl . the bellman called in sick, we had to carry in 8 bags from a block and a half away. I used to sell big phone switches and do not understand what the problem was. I called twice around 9 at nite and got through. They couldn’t have been nicer and upgraded us to a suite, very nice of them. I tried calling when we got lost, again ,no phone answer. U get prompts to English, they’d hit reception which rings until u gut disconnected.very very upsetting. Other than the phone mess we would maybe stay again although Grand Hotel has been our favorite for 40 years.