Italian Alps Romantic Holidays

This lovely hotel has a fantastic location next to Water Bus stop and many restaurants. The staff were wonderful. We joked that our only criticism is that the room didn't have a corkscrew making it the perfect hotel as we had something to complain about!!

Wonderful hotel in a quiet area

Great staff Large room

We checked into the hotel on Friday for a 3 night stay. The first room was'nt quite as expected compared to the photos, therefore we mentioned it to reception since it was for a 40th birthday weekend and a lovely receptionist called Ramona showed us to another room which was amazing, she was very understanding and friendly with this request. The breakfast was OK. However everything else was superb. The hotel is in an excellent spot right next to the canal, but not overally busy. Also the bar was great and the bartenders were good fun and very friendly. Overall I would definitely recommend this hotel and I thought the staff were exceptional

Very clean room, and the staff was so kind!

Just everything was amazing

Super friendly staff. Very enthusiastic and ready to help in each and every way. Super modern and stylish hotel. Highly recommend.

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Very clean room, and the staff was so kind!

We checked into the hotel on Friday for a 3 night stay. The first room was'nt quite as expected compared to the photos, therefore we mentioned it to reception since it was for a 40th birthday weekend and a lovely receptionist called Ramona showed us to another room which was amazing, she was very understanding and friendly with this request. The breakfast was OK. However everything else was superb. The hotel is in an excellent spot right next to the canal, but not overally busy. Also the bar was great and the bartenders were good fun and very friendly. Overall I would definitely recommend this hotel and I thought the staff were exceptional

Clean and safe with a water taxi stop at the door. Walkable to shops, restaurants and most sights in Venice. Would stay here again.

We checked into the hotel on Friday for a 3 night stay. The first room was'nt quite as expected compared to the photos, therefore we mentioned it to reception since it was for a 40th birthday weekend and a lovely receptionist called Ramona showed us to another room which was amazing, she was very understanding and friendly with this request. The breakfast was OK. However everything else was superb. The hotel is in an excellent spot right next to the canal, but not overally busy. Also the bar was great and the bartenders were good fun and very friendly. Overall I would definitely recommend this hotel and I thought the staff were exceptional

Wonderful hotel in a quiet area

Great staff Large room