Caribbean Islands Romantic Holidays

Most of the staff was very professional and polite. The grounds are very large, so bring comfy shoes! The pools were excellent.

Majestic Mirage Punta Cana is a gorgeous property with breathtaking grounds and excellent food. Our room was comfortable, and both the steakhouse and Japanese restaurant were highlights. Unfortunately, the service did not always meet expectations. Our assigned butler was rarely present and provided little assistance, which made the experience less personalized than we had hoped. Overall service also felt inconsistent and at times overly focused on tips. On one occasion, a waiter even attempted to serve food with used utensils, which was disappointing. That said, some staff in the restaurants and spa were excellent, showing professionalism and warmth that stood out from the rest. In summary, the hotel itself is beautiful and the food is excellent, but the service culture — especially the butler experience — needs improvement, particularly for guests who don’t speak Spanish.

Everything was so nice and everyone were so friendly. It was calm and relaxing. I had an issue in my room and it was resolved quickly. I will definitely visit again.

Great vacation spot!

This is one of my favorite resorts. It's clean and the staff is wonderful. They always greet you with a smile and go out of the way to be helpful. I always like to try new resorts when traveling but when i go to punta cana this is my favorite. Been there 3 times and will go back again when I travel back to punta cana.

Majestic Mirage Punta Cana is a gorgeous property with breathtaking grounds and excellent food. Our room was comfortable, and both the steakhouse and Japanese restaurant were highlights. Unfortunately, the service did not always meet expectations. Our assigned butler was rarely present and provided little assistance, which made the experience less personalized than we had hoped. Overall service also felt inconsistent and at times overly focused on tips. On one occasion, a waiter even attempted to serve food with used utensils, which was disappointing. That said, some staff in the restaurants and spa were excellent, showing professionalism and warmth that stood out from the rest. In summary, the hotel itself is beautiful and the food is excellent, but the service culture — especially the butler experience — needs improvement, particularly for guests who don’t speak Spanish.

Everything was so nice and everyone were so friendly. It was calm and relaxing. I had an issue in my room and it was resolved quickly. I will definitely visit again.

Excellence responds for its name. Everything was excellent!