La Massana Romantic Holidays

It was the perfect location for a pre- cruise! I was able to enjoy Barcelona and really appreciated the comfortable bed!!

The staff was very kind and attentive. The property is very close to the metro station, which helped a lot when visiting tourist areas.

The apartment overall was great it had all our needs and was very clean and tidy. AC was a must and it was perfect for the room. However, just a few nitpicks I’ve got to mention, on two occasions, once including our arrival from the airport, the main door to get into the apartment was locked so we was locked out for a while but maintenance was speedy in coming to fix the issue. This does however need to be looked at. Also the hot water takes a long time to get hot so was a bit of a hassle having to wait a while for the water to get hot. Nether the less, everything else was fine and would recommend it and come again. Great location in the city too so everything was near.

Helpful and accommodating property manager. Spacious and clean room in a nice location.

Great location. Easy check in process.

Staff were amazing. Hotel wad kept clean. However they advertised this hotel having a skyfall. I booked this place on my Europe tour around this hotel for 5 days. Finish with a big bang i called it. I allocated most of my budget to this place because of the skyfall. When i got to the hotel, they had a big board stating the hours of operation 6PM- 2 AM (some days) . My first night, i got to the hotel around 12-1 AM. Second night, got ready and pregamed before we head to skyfall. Come to find out they had a private event. The skyfall was closed to even hotel guests. We were in no shape to got out. We stayed home. Third day i asked the front desk. She reassured me that the skyfall was going to be opened. Went on a tour came. Back late got dressed, press to go up. I couldn’t reach. Went to front desk. They told me they had a private event. I was livid. The next morning i demanded to speak with the manager. He finally explained to me that skyfall was not part of the hotel. I rebuttal because they advertised the hotel and skyfall being one. They kindly sent to the room. They made sure that the skyfall was opened. My partner was over it at this point. But i made my way up that night just to be bullied by the skyfall manager letting me know that i was not supposed to be there. Despite the effort of the bartender, i quickly made my way back to my room in tears. The hotel was as much as any hotel in the city closer to all the attractions. But i chose this hotel only bc of the skyfall

It was the perfect location for a pre- cruise! I was able to enjoy Barcelona and really appreciated the comfortable bed!!

The staff at the Grand Hyatt are extremely freindly and very anxious to lend a helping hand, whether it be recommendations for tours, for dining attractions, or helping you feel welcome and and at home. Excellent customer service is embedded in their culture.

The overall best experience possible!

It was the perfect location for a pre- cruise! I was able to enjoy Barcelona and really appreciated the comfortable bed!!

Clean room and great service!