Downstate New York Romantic Holidays

The hotel was really clean and the location was really close to all the stores we wanted to go to

It’s been many years since my last stay at the Lotte Palace and it did not disappoint! Fabulous, as always. The staff was so kind and helpful (Michael completed our check in and out). Great recommendations from the concierge for lunch. Prompt room service whether it was for bubbly, bandaids or extra pillows, they were right there! I simply cannot wait to return after Thanksgiving.

I absolutely loved this hotel. Very clean and nice and accommodating and great staff!

I cannot say enough wonderful things about my stay at this hotel. From the moment I walked through the doors, I was greeted with genuine warmth and professionalism. Every staff member I encountered — from the front desk to housekeeping to the restaurant team — went above and beyond to make me feel welcome and cared for. The attention to detail was outstanding. The front desk staff were not only efficient and knowledgeable, but also kind and eager to ensure my stay was seamless. Housekeeping maintained the room impeccably, and small touches throughout my stay made it clear that guest comfort is their top priority. This hotel is beautiful, yes, but it’s the staff who make it truly exceptional. I left feeling not just well taken care of, but valued. I will absolutely be returning, and I would recommend this hotel to anyone looking for not just a stay, but an experience defined by excellent service and remarkable people.

Hotel looked and felt worn AC in room very loud no late checkout given (not even 30 minutes) Washcloths and towels had stains Staff was welcoming and professional Nice continental breakfast and nice staff

I absolutely loved this hotel. Very clean and nice and accommodating and great staff!

Great hotel and the staff are very nice and kind. One thing I would change is the variety of food in the Penn top bar. Really bad. I think there is a lot of opportunity to change and improve the menu.

The hotel was great! It was in a perfect location. Only downside is our 1st day we didn’t have hot water and had to take a cold shower. I did however get refunded the service fees for each day as an accommodation. I would still recommend this hotel!

It’s been many years since my last stay at the Lotte Palace and it did not disappoint! Fabulous, as always. The staff was so kind and helpful (Michael completed our check in and out). Great recommendations from the concierge for lunch. Prompt room service whether it was for bubbly, bandaids or extra pillows, they were right there! I simply cannot wait to return after Thanksgiving.

We had an overall pleasant experience at The Kimberly Hotel, however, while the staff was very nice about it being our wedding day, we didn’t receive any other special treatment which was a bit disappointing. I mean for the price you pay per night…send something to the room!

The hotel was really clean and the location was really close to all the stores we wanted to go to

It’s been many years since my last stay at the Lotte Palace and it did not disappoint! Fabulous, as always. The staff was so kind and helpful (Michael completed our check in and out). Great recommendations from the concierge for lunch. Prompt room service whether it was for bubbly, bandaids or extra pillows, they were right there! I simply cannot wait to return after Thanksgiving.

I would like to stay at the property again, but when I asked the front desk if they had any frequent visitor rewards programs, they said no so I will look elsewhere to see a hotel that actually award you for being a frequent visitor