Waasland Romantic Holidays

The check in was satisfactory, clean hotel and professional staff. The location stood out, conveniently located across Brussels Midi Train Station & a 10min walk to Old Town, shopping area and restaurants

The stay was pleasant, and the hotel, while simple, is well located and suited my needs. The breakfast was good. I believe the overall experience could be even better with an improvement in the quality of the bed linen, towels, and pillows.

Average for the price. Not all staff were happy and patient. Better customer service in manners

Clean and comfortabke room and good dinning service

We started out in a beautiful room. And then the problems began. 1. Our toilet was running nonstop so we asked for Maintenance to come and fix it which they did. 2. The temperature in our room was uncomfortably warm at 73°F and we ask them to help us adjust the thermostat. They told us that it would cool down and to give it some time. We waited several hours and the temperature only climbed to 75°F. 3. We were on a non-smoking floor and our room began to fill with a very strong cigarette smoke smell. We finally asked management to move us to a new room which they did. Unfortunately, they downgraded us to a very dirty room that needed renovating. The carpets were filthy and the room was in great need of upgrading and improvement. And amazingly the room was equally as hot. When we called the front desk we were then offered a fan which we declined due to the noise. And finally we were told to open our windows as it might take hours for the system to cool down, which brought City noise in into the early hours of the morning. Sadly it was an exhausting night. We had no desire for an upgrade, but we should’ve at least been extended the same level of room we had paid for which had recently been renovated and was lovely. It’s unfortunate that circumstances beyond our control forced us into a downgraded room. If we return to Brussels, we most likely will not return to this hotel.

Fire could have been lit in the bar considering how cold it was, prices of breakfast and other meals were so exhorbitant I ate elsewhere, especially after the room service card I put outside my door for breakfast was not even collected by staff.

The stay was pleasant, and the hotel, while simple, is well located and suited my needs. The breakfast was good. I believe the overall experience could be even better with an improvement in the quality of the bed linen, towels, and pillows.

Awesome hotel and area. I will go there again..nice service and staff is very nice and helpful