Sugarloaf Key Ski Holidays

Good location, no beach view.

Our stay started off on a frustrating note due to issues with housekeeping. Room service didn’t come on the first day, and on the second day we had to call reception around 5pm to follow up. After speaking with the manager, we agreed on a specific daily time for housekeeping for the remainder of our 8-day stay. Unfortunately, even after this arrangement, the room was not serviced at the agreed time the following day, and we once again had to contact reception. While the staff did offer a room credit as a gesture, the repeated inconvenience did affect the overall holiday experience and made it difficult to fully relax thereafter. That said, the hotel itself has a lot going for it. The room was excellent, and the amenities were of a high standard. The rooftop area is a highlight, although it can get quite crowded—on one occasion we weren’t able to get chairs, which was disappointing. Overall, a property with great potential and strong facilities, but the inconsistency in service needs improvement to match the otherwise high standard.

We love this place. This is our second stay. The pool and beach are impeccably maintained. All of the restaurants are great.we preferred the Arkadia Grill as it was the most laid back restaurant. .

Definitely recommend it …great location, plenty of diverse food options…excellent beach access. Just be sure to get there early in the morning.

Very accommodating staff! Back pack chairs for beach available. Nice! Clean! Great service! Bar/pool service top notch! Location perfect!

Great place to stay .

Our stay started off on a frustrating note due to issues with housekeeping. Room service didn’t come on the first day, and on the second day we had to call reception around 5pm to follow up. After speaking with the manager, we agreed on a specific daily time for housekeeping for the remainder of our 8-day stay. Unfortunately, even after this arrangement, the room was not serviced at the agreed time the following day, and we once again had to contact reception. While the staff did offer a room credit as a gesture, the repeated inconvenience did affect the overall holiday experience and made it difficult to fully relax thereafter. That said, the hotel itself has a lot going for it. The room was excellent, and the amenities were of a high standard. The rooftop area is a highlight, although it can get quite crowded—on one occasion we weren’t able to get chairs, which was disappointing. Overall, a property with great potential and strong facilities, but the inconsistency in service needs improvement to match the otherwise high standard.

Everyone at hotel was great. Moved me to a better room after the first was too noisy - it was the elevator next to my room. Beach Staff and restaurant could not be better. However, concierge was not great. Couldn’t help with any rezy or the spot in NYC. When I asked about making a simple dining reservation at the hotel itself (which is fantastic,) they were looking for a markup on a table rezy…so my two cents stay at the hotel but make your own rezy