High Atlas Ski Holidays

Nice hotel and superfriendly staff. Breakfast was very nice and lunch was good. Dinner wasn’t really super exciting but it never really is for all inclusive. The maroccan restaurant that’s included in the hotel is a lot better than the main restaurant

An amazing stay!

Points positifs : personnel très très attentionné et aux petits soins pour nous emplacement de l'hôtel top Points négatifs : Les repas ne sont pas du tout à la hauteur que ce soit du petit déjeuner qui n'a de continental que le nom, nourriture insipide et extrêmement répétitif, toujours la même chose... vraiment pas bon Les transats : hormis le fait qu'il soit pris d'assaut dès 6H30 du matin, ils sont d'une qualité médiocre avec des creux au niveau de l'assise... serviettes de piscine trop petite et toujours un système archaïque de cartes pour ces serviettes. hormis les boissons, le all inclusive n'est pas à la hauteur car le buffet proposé dans la journée est très pauvre et toujours identique. Les fruits sont insipides et de mauvaise qualité, un comble pour un pays qui en produit tant ! La salade de fruits est constitué à 95% de pommes, Les dessers sont constitués de gâteaux à la crème pour l'essentiel, donc totalement délaissés compte tenu de la chaleur.

We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby, Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed

I stayed at Zalagh Kasbah Hotel & Spa in Marrakech from June 23–28 for a family wedding. I booked a family room through Hotels.com because it was advertised as accommodating four guests and was priced higher than the standard rooms. However, upon check-in, I was assigned a room with only two twin beds. When I explained the issue, I was told that once the rest of my family arrived, they would move us to the correct room. Unfortunately, the first room was extremely hot because the air conditioning was not working. When I requested a room change, I was initially refused. The manager, who introduced himself as Beni, dismissed my concerns by saying, “This is not England. You’re in Morocco. It’s hot,” even after I explained that I was not from England and that the AC was clearly malfunctioning. After further discussion, I was eventually moved to another room where the air conditioning worked, but there was no hot water and the toilet leaked. Overall, the hotel was poorly maintained, and I found the management to be unprofessional and unwelcoming. Guests were also discouraged from bringing in outside bottled water. Additionally, I noticed the American flag displayed upside down at the hotel entrance. When I politely pointed this out to the manager, his response was, “Do you have a problem?” I chose not to argue and walked away. The only staff member who made a positive impression was the porter, Fouad. He was friendly, professional, and genuinely helpful throughout my stay. Unfo

An amazing stay!

This was a great stay! The staff was extremely helpful and always making sure you had everything you needed. It is also in a great location. I highly recommend this hotel! They even packed us a lunch because we had to leave early and would miss breakfast!

The Hotel itself is super nice and pretty well located. Quiet, nice breakfast, very nice interior, big rooms. You don’t hear anything from the outside. The air conditioning is great, necessary, and it works well. The staff is great and super helpful. You are south of old town but nothing is really far away. Plus we enjoyed the walk. The only possible complication is parking. It is a several hundred year old house and that was not accounted for when it was built. Finding parking may be a challenge - we were lucky but had to pay for two nights. It wasn’t much. They have a hamam - a sauna - but you need to book that a day in advance.

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The staff were great, room was nice, would recommend.

This was a great stay! The staff was extremely helpful and always making sure you had everything you needed. It is also in a great location. I highly recommend this hotel! They even packed us a lunch because we had to leave early and would miss breakfast!