Lappei Ski Holidays

I had such a wonderful stay at this hotel and could not be happier with my experience. From the moment I arrived, I felt completely welcomed and cared for. The staff made me feel like I was part of their family. Every person went above and beyond to make sure I was comfortable, and the hospitality was outstanding. They were kind, friendly, and always attentive. The cleaners were cheerful, helpful, and even assisted me with my luggage, which I appreciated. The staff also prepared special breakfast options just for me, showing such thoughtfulness and care. As I am pregnant, I felt they gave me extra attention, but I am certain that even if I wasn’t, the service would have been just as exceptional. The manager or owner was especially welcoming, greeting me daily, checking if I needed anything, and making sure all was perfect. I could see how much pride they take in ensuring guests are happy. The room was clean, comfortable, and peaceful, and I slept very well. The location was excellent, within walking distance to restaurants, shops, and many places to explore. The combination of a perfect location, spotless rooms, and the warmest hospitality made my stay memorable. This hotel exceeded my expectations in every way. I will definitely return and highly recommend it to anyone looking for a welcoming, comfortable, and genuinely caring place to stay.

Fantastic in every way! Property was very clean. Breakfast was perfect, staff were very helpful and friendly. Loved walking to town to shop and for restaurants. I would love to stay again!

Loved the pool. The villa was really clean and bright. You do need to check into the actual hotel (which this is not, this is the villas), which is like 5-10 mins away by car, and I'll say this now that the hotel does have a restaurant. It was nice that when requested, they quickly delivered an iron and ironing board since it wasn't already inside our villa. The whole property was really clean and well maintained. The view from our villa was nice. The villa does have a steam shower which was nice. It had two bathrooms, one with the bedroom and one downstairs. It had its own dedicated parking spot for our rental car, dishware for cooking, a washer (no dryer), microwave, and a nice refrigerator/freezer. Couple of minor gripes and preferences were that the furniture was really basic and hard plastic so the seating was not comfortable. The wifi was pretty fast (broadband) but extremely high latency (ping) (700+ ms) for those who care about things like that. One of the gripes we had was that there is allegedly "room service" as they leave you food/drink/wine menus in your room and the phone has a room service button, yet if you want to order food, they will make it in their restaurant located at their hotel as previously mentioned and they do not deliver it... so it makes it pointless room service. Overall it was a nice villa, it was pretty quiet, and not too far away from old town Chania (10-15mins).

The food on all inclusive was amazing, lots of choice, fresh salads. The staff are very friendly and efficient. The hotel is spotless in all areas.

Amazing stay. Very tranquil property and extremely clean and well kept. Katerina was their absolute best waitress. If you did get anyone but her service was honestly subpar. And if you’re staying multiple days the menu can honestly become mundane. But there are restaurants just a quick 5 minute walk away. If you are looking to visit the beach more than the pool this isn’t the area to stay. The beaches are VERY rocky. Huge rocks.

The staff was very helpful and friendly. Restaurant recommendations was very good. We enjoyed our stay!

Amazing stay. Very tranquil property and extremely clean and well kept. Katerina was their absolute best waitress. If you did get anyone but her service was honestly subpar. And if you’re staying multiple days the menu can honestly become mundane. But there are restaurants just a quick 5 minute walk away. If you are looking to visit the beach more than the pool this isn’t the area to stay. The beaches are VERY rocky. Huge rocks.

Great place to start your trip. Very relaxing, great food, 15 minutes from Heraklion. Very well thought out resort.

Excellent stay! It is a small, very quiet and really peaceful hotel.We had a one bedroom cave suite with private pool and a view to die for. The room was very big, sofa and bed very comfortable. Kitchenette equipment is excellent. Fridge was very big. We also had the keys to the gates next to the pool so we had direct access to the beach without going round. Both ladies at the front desk were brilliant- genuine smiles, kindness and very helpful- they represent Volta very well- so was the kitchen staff, cleaning staff and the gardener. The flowers and herbs at the property are so lovely. The rooftop restaurant is great. Just a wonderful stay- everything worked and was better then expected. We were given welcome gifts in the room and! at the checkout we were given very I mean very generous "goodbye" gifts. Wow! Thank you very much to the whole team and the owners for showing how great hospitality should work.

Incredibly friendly staff that make the stay so much more pleasant. Breakfast was fantastic seated outdoors overlooking the beach

The room was super clean and the staff were always helpful and joyous. The location is great with a beach on the other side of the road and a short car trip to Old Town. Food was surprisingly good, we chose to eat there a couple of nights.