Lower Hudson Valley Ski Holidays

Room was very clean and Housekeeping checked it everyday! That is a rarity these days.Staff was very helpful with luggage and shuttle plans to airport also.Great Stay!

The room was very clean and had everything we needed and the staff was exceptional!!!

Staff was super nice! Great location!

Great staff! Great room! Great Hotel

I'm torn. I have stayed at this property a number of times over the years on business. It's very clean, well located (5 minutes walk to Grand Central Station), quiet, modern and rooms are of a reasonable size. A lot to like. We stayed here for 3 nights on a family trip in early January. Unfortunately, I can't get past a few things: 1. The "Amenity fee" (which amounts to nearly $35 after tax) is a nuisance and unnecessary. Over 3 nights, that's just a $100 cash grab. If you need more revenue, include this in your base fee. The Vegas-style "resort fees" have spread like wildfire but doesn't mean this hotel has to do it too. 2. Upon arrival (at around noon), the front desk staff were indifferent to us. No acknowledgement of our presence at the desk (waiting patiently for them to finish whatever it was they were doing). No hello, no welcome... no warmth.. no customer service. It seemed like we were an inconvenience and - that, paired with the nuisance amenity fee - caused me to rethink whether my family should stay at the property. I travel extensively for business and stay at many hotels - my needs are very simple and I generally have low expectations. But.. the front desk team are the face of the property and set the tone for the stay! On the flipside, the bellhop was very friendly and responsive. We encountered staff in the elevators who were friendly and enthusiastic. My review would have been more positive had it not been for the awful check in experience.

It was ok, at first we got a much bigger room but there was a persistent rattling sound that bothered both myself and partner. They transferred us to a much smaller room which was disappointing. The room did not come standard with a coffee machine which was bizarre but you can request one which we did. They do text you, making requests for things easy, and they were kind enough to extend our check out due to a medical issue. It was pleasant and centrally located. I would stay again

Great staff! Great room! Great Hotel

The room was clean but there was slight smell of mildew.

The staff was the best! Super friendly and helpful!

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Room was very clean and Housekeeping checked it everyday! That is a rarity these days.Staff was very helpful with luggage and shuttle plans to airport also.Great Stay!

Staff is friendly and helpful.

What stood out to me the most was every staff member I encountered was helpful and friendly. The rooms were clean, beds were comfortable and water was nice and hot in the showers. The gym they have on the bottom floor was the huge for New York standards. Plenty of equipment to get a great workout. Location was perfectly located a half block away from the middle of time square. Only complaint I had was, you could hear every occupant coming in and out of their rooms. The doors are heavy and they slam very loudly.

Staff was super nice! Great location!