Jersey Shore Ski Holidays

Three of us stayed in a room and paid extra for 3 people and a pull out coach. The coach did not open all the way. We got in late and dealt with it. We told the customer service department who we also sent pictures to. She had us register a complaint with corporate customer service. They basically said it was not true (see pictures below) and that we didn't say anything at the hotel, again, which is not true. The hotel is nice, great location and a nice breakfast, but disappointed in the lack of attention to our situation. We paid extra for nothing. Will never say here again.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Excellent hotels all spacious rooms and lots of nice restaurants.

Great experience at our favorite hotel in New York. Terrace on 6th floor offers beautiful view of Bryant Park and skyline.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Beautiful lighting accents and signature scents

Staff was so helpful and friendly to us and our kids!

Nice place,very clean room,great coffee machine in room.Great breakfast,helpful staff. Rooms aren't massive but big enough for NewYork,would stay there again.Good location,quiet street.

We had a great experience. Room was nice and clean. Staff was very friendly.

Excellent hotels all spacious rooms and lots of nice restaurants.