Waterfront Ski Holidays

The stay was pleasant, and the hotel, while simple, is well located and suited my needs. The breakfast was good. I believe the overall experience could be even better with an improvement in the quality of the bed linen, towels, and pillows.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Super friendly staff, great location, excellen decor. Lovely place to stay

Hotel and room conditions were rather dirty. The carpet in the elevators should really be replaced. The tile floors in the room were clearly dirty and need a more thorough washing. Towels are thin and sparsely provided. Mattress and pillows are low quality. All of which I expect more from a 4 star hotel. Staff was extremely helpful and friendly.

The stay was pleasant, and the hotel, while simple, is well located and suited my needs. The breakfast was good. I believe the overall experience could be even better with an improvement in the quality of the bed linen, towels, and pillows.

Great Location & Helpful Staff, But Needs Some Fixes Le Chatelain is in a quiet area, just 16 minutes from the airport, near trams, restaurants, and Avenue Louise for luxury shopping (1-minute walk). We stayed in the Executive Suite (Room 515), which felt smaller than expected. The view was nice, and the staff were very helpful. The hotel restaurant is lovely. What could improve: Bedside sockets didn’t work (extension cord provided).
 Poor bathroom ventilation and slight odour on arrival.
 Housekeeping entered without knocking; double-lock recommended.
 Towels sometimes insufficient; slippers and bathrobes only on request.
 Overall, a pleasant stay with great location and service, but some details need attention.

The room was nice, staff were friendly and helpful. Especially the concierge.

We had an issue with a broken door lock and had to move rooms, which took some time and disrupted our sightseeing plans. However, the staff handled it well and were very apologetic and helpful. Overall, it was a good stay — the hotel is nice, the rooms are modern, and the staff were all kind. Special mention to the young gentleman working at the lobby who was always friendly and helpful whenever we passed by.

Good location for Central Brussels and the train station. Lovely hotel all round. Bedrooms very warm though and the shower wasn’t very powerful.

The flat was convenient and location is excellent 15 min walk to the train station. There was a cleaning service multiple times per our stay. The area is safe and there is a supermarket just in front of the building. The staff was really nice, gave us some tips about the city. Will come back.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Location was perfect. The room was clean and staff was very nice! Highly recommend this place!