Hoan Kiem Hotel Guide - Family Friendly Hotels in Hoan Kiem, Hanoi

"The staff was extremely helpful to help us arrange tours to Ha Long 1 day and Ninh Binh 1 day. Excellent quality. Room was super spacious, and clean, bed was amazing, cold AC ! Staff was very friendly, they showed me the map with all of the hidden gem, local food. "

"It was ideally situated although not always easy to navigate back to. However an ideal hotel for the Old Quarter with lots of places to eat within close access. A very walkable area with no concerns about security..The staff were friendly and helpful and I had no concerns about standards in the hotel. The room was cleaned regularly, breakfast was good with adequate choice. I would have liked a room with a balcony : the room I got was fine but with no outlook. I wonder if paying upfront via...

"We had a great stay at Brilliant Hotel and Spa. The staff was fantastic, made us feel at home. Would definitely go back💯"

"The stars of this hotel are the staff. From the moment we arrived, welcomed with a drink and nibbles, to our departure, the staff were so lovely. Ready to help with any information required and suggestions to make our stay special. The beds were the most comfortable of our whole trip, with lovely pillows we slept very well."

"The staff were friendly communicates all the details in advance. So everything was smooth."

"Awful experience at this hotel. There is extremely loud construction going on next door (to the point of the walls shaking). And this is until 1am, the manager told us after we complained late at night. The facilities are run down and honestly not worth the money. "

"Great location with very helpful staff "

"Great location (neat street and not far from night market), seemed ok for the amount I paid (not as good as the picture). Staff friendly and helpful. Lots of outside noise but I guess that Ha Noi all over"

"Easy check in and very friendly staff. The hotel rooms are quite dated and need upgrading, however everything was clean and tidy. There are lot's od restaurants within walking distance and it has a mini mart attached aswell as an ATM."

"L’accueil est incroyable, ils viennent nous ouvrir la porte chaque fois qu’on arrive à l’hôtel et s’informe de notre journée. Ils nous ont aussi aidé avec un souci de transport. "