2 Star Hotels in Jacksonville Historic District, Jacksonville

"It ok"

"I was highly disappointed. I reserved this hotel because it was my son's bday and we were excited about the pool and slide. When I went to check in there was a sign on the counter saying the pool was closed! No where on Expedia or their site did it say the pool was closed for maintenance. I had my 3 kids and two of their friends with us to celebrate and they were all hyped about swimming. I called Expedia and was told I could not get a refund and the hotel couldn't give me one either since I reserved the room on Expedia and not thru them personally. I asked if I could be comped a room for next time and still told no because I didn't cancel in time. But I had no intention to cancel until I got there and told about the pool. There was no reason to stay if the pool was closed. It was a Huge inconvenience and really disappointing for my son! "