3 Star Hotels in Kottayam, Kerala

"Customer care is worse. No one can visit you when you stay there. They wont allow anyone to enter resort to meet you. "

"We loved the heritage aspect of the property. The service was excellent. "

"We booked a pool villa which was spacious and allowed for an extra bed and selerate room for our teenage son. The villa was clean with good amenities, the pool was nice for cooling off when the main pool was busier but was a little small. The main pool area was lovely and warm with view of the lake and much needed lake breeze. There isn't much in walking distance but the main attraction is the lake and views. We were able to hop into a rickshaw for shops, ATM and bird sanctuary. There is table tennis and other games. Nice food and attentive staff, sometimes a lottle too attentive when you wanted to eat a meal in peace. Room service was excellent "

"The front desk is very disorganized. Refrigerator is not working and I’m supposed to be here for 9 days. They said they will not replace the refrigerator and won’t say why. They just tell you that it’s not working and not even an apology. They are also extremely nosy, always asking if someone is staying at the hotel. The Skybar is a joke, no one is there either the day or at night. Also, no curtain in the bathroom to separate the shower and toilet, so when you take a shower water is all over the bathroom. I spent so much time cleaning up the water and asking for more towels. I will probably leave early and check into the grand ambassador. "

"Courteous staff, great view from lake side room"