4 Star Hotels in Astana, Kazakhstan

"The sauna and pool is not included in the room price and this was not clear to me. They require from guests to make a reservation (which costs 8,000 Tenge which is quite steep) and then you can use the pool and sauna - but only for one hour. Breakfast buffet was decent; staff overall friendly; neighbourhood not that great but Hotel shielded off from traffic/quiet. Some staff have perfect English, others don’t. "

"We stayed at this hotel for 1 day and immediately left. The hotel agreed to a refund, but then ghosted hotels.com and won't pay us back, despite the fact we didn't even stay in it - When we arrived there was no one manning the desk - We were given a roomkey. They said "go to floor 2 room 2". I saw room 22 and assumed that was our room, so I buzzed it with our key, and it worked. It opened another man's room. I went downstairs and clarified, it was acutally for room 2. So the rooms are simply...

"It doesn't really feel like 4 star hotel, had issues with the internet, they block it if you have a VPN installed on your computer. The rooms are ok but mkji bar was empty and bed was not very comfortable. The breakfast ok but not like in other 4 star hotels."

"Overall value for money. However this could be a lot better if housekeeping maintained rooms more thoroughly. IE; checking for bugs in bathroom, whether toilet paper needed replacing and if bed needed making…"

"レストランやバーがあまり満喫出来ない。 受け付けのスタッフは良い。"

"Good"

"Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах. "

"Great hotel"

"Jusy Too bad. No recommend anything. Not kind. Poor breakfast. No supply water. No infra around. No credit card accepted. No gym. No swimming pool. I don't have anything good to remember. Hotels.com must re-evaluate the level. I moved to other hotel even after paying room charge."

"Everything was excellent about this hotel including the breakfast at no cost for travellers."