5 Star Hotels in Polynesia, Australia - New Zealand and the South Pacific

"The location of this hotel is amazing and the pool area is great. I also want to preface this review by saying that the staff took any concerns we had seriously and were as accommodating as they could be. This hotel has a serious Mold issue that we experienced in 3 different rooms. The first room had Mold all over the ceiling above the bed. The 2nd room was 7 floors below that one but shared a wall with the previous room and also has black Mold in the corner of the ceiling. We were feeling really uncomfortable with this and asked to move an additional time. This room looked better at a glance and was also more updated. However, there was a musty smell in this room and the entire 3rd floor that was hard to get over. At a glance the Mold issue was better but it was all over the curtains, hangers in the closet and the front of the AC vent. At this point we just vent and got a bunch of glade air fresher plug ins and gave up. I really would love to recommend this hotel for the location, amenities and staff but both of us left the hotel feeling sick. I would not recommend this hotel to anyone with respiratory issues or asthma. I’ve stayed at plenty of hotels in humid locations and have never experienced mold like this. In my opinion, this is more of a 3 star hotel. It’s definitely no where close to a 5 star hotel."

"No response from front desk when the water was turned off."