In Sumbawa, a hotel must provide a certain number of upscale features to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can look forward to things like concierge services, in-room massages and nightly turn-down services. Some may even offer extra touches like welcome gifts.