Aci Castello Holidays

A very well maintained hotel. An excellent pool. Incredibly helpful staff even though we speak very limited Italian and an exceptional breakfast.

Enjoyed the property very much

The electricity was out for a whole day, when we asked about it, they didn’t provide any clarity on when it would come back on, and AC was out for a good chunk of it which made it difficult to enjoy the hotel. They kept telling us tranquilo when we asked about it. It was difficult to communicate in English. Although parking is free, spots are limited and difficult to park in. Also definitely far from town centre, only possible by driving, not by walking.

I honestly dislike writing bad reviews but I don’t want another traveler to feel the way we felt. Signum has incredible marketing, professional photos, amazing content creators.. that being said never had we felt more catfished.. for the reputation and the price we expected much more, we were barely greeted when we arrived, not shown a tour of the property, we were left to figure things out on our own. The room was dated, the sheets felt like sandpaper, the pool was average, not very refreshing. The spa was dated, many of the features/baths/ Steam room did not function, etc. The grounds were in a sad state, the hotel at one point must have been classy and historic, you can tell it must have been elegant in its day. Something must have happened, I feel bad for the hotel and hope they can resurrect what they once had. On a positive note the hotel can learn alot from the hospitality of Graziana , she was the highlight of the stay and the hotel front desk girl from Napoli was so friendly and helpful. But I can say the rest of the staff felt so cold and barely paid any attention to you, they acted entitled.. the setting of the Michelin restaurant is awkward that hotel guests walk through from the pool and the better views are reserved for the other restaurant. We left this hotel early and we are glad we did. Salina is special Sadly this hotel doesn’t match the vibe. I don’t want to promote another hotel but the hospitality we were shown right next door was incredible