Al Haouz Holidays

We are three women in our 20s who stayed here for four nights. The staff was very very welcoming and respectful. They even served tea and pastries when we checked in and gave us an itinerary for Marrakesh. Although we had a lot of problems from check in to check out. We has problems with our shuttle to the hotel. The driver wasn‘t there and all of a sudden there were two drivers there at the airport. When we tried communicating with the hotel about it over the phone. They just hung up on us. Then when we checked in our room wasn‘t clean. For example the floor was very dirty and sticky. The drain in the shower was broken and we had hairs and stains on the bed sheets. We complained and the staff immediately apologised and said that we can change the room. The new room was fine although the toilet was shaking and felt like it would just fall over if you stand up too fast… And the lights and water weren‘t working for two hours one evening. The breakfast was just not what we imagined. It seemed unhygienic. There was a sick cat throwing up next to our table but the staff didn’t do anything about it. We never came for breakfast again after that morning. At Check Out therer were some mistakes with the bill and they almost overcharged us. So check your bill! Overall we felt safe because the reception is there 24/7 and they were very nice. MAYBE you can’t come to Marrakesh with european hygienic standards and expect the same as in spain and I don‘t mean it in a negative way

All staff is very friendly and helpful

The staff were helpful and very nice. There are several buildings so unfortunately we had to walk down three flights of stairs, then down a short street then up three flights of stairs for breakfast every day. That was a bit of an inconvenience. The main building seems to be a little nicer than the building we were in. The towels I believe are the same towels I donated to Goodwill in 1982 sadly, one day we returned from our outing and there were no towels at all in our room because they don’t have enough towels to replace your towels when they’re washing them. Thus you are without towels sometimes for periods of time. Unacceptable.Breakfast was nice but no protein except for a small portion of yogurt. Eggs would’ve been nice.

Staff was great all around. Very helpful for anything you needed.

Clean and tidy hotel. Exceptional service. Great location 5-10 minute walk to Jemaa El Fna. Breakfast was great with local and worldwide dishes. The spa was also top notch, highly recommend their Hammam treatment.