Lalla Takarkoust Hotel Guide - Lalla Takerkoust Lake hotels in Lalla Takarkoust, Morocco.

"We really enjoyed our holiday at this 5 Star Luxury Gramtahouse Villa Hotel. The Hotel is very clean and new towels and new carpets throughout. 24/7 Room Service with Free Drinks and transport. "

"Great location and amazing staff the property is beautiful and well taken care of my Only complaint was the bed was very hard and uncomfortable. "

"Cet endroit est un chef d'oeuvre de mauvaise construction. Les chambres sont tellement mal isolé que l'on entend tout des chambres voisines. Les avions semblent atterrrir dans notre chambres, les douches tombent en ruine....ect"

"Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations. "

"The staffs were great! Nasser didn’t get tired of my questions and he is always ready to help. "

"Hotel is very run down would say maybe a 3.5*not a 5* as advertised. Rooms need a lot of attention but too many to list faults. Food was poor, no labels on anything so you didn’t know what they were or what allergies products they may have in them. Spent 5 days on chips as even the staff could not tell me what was in the food. No evening entertainment and nothing close by. For a 5* accommodation all inclusive this was not good and would not recommend. "

"All is good. Good stay. Decent all inclusive. Good price/money ratio. "

"The staff at the reception, including the manager, were not very helpful with providing the right information. There was noticeable passive aggressiveness in their responses and a general sense of nonchalance. On the night we checked in, I was told that breakfast and dinner were included in my reservation. After dropping our bags, we went to one of the hotel restaurants for dinner since we were quite hungry. However, after the meal we were asked to pay. I mentioned that my reservation covered breakfast and dinner, but the staff explained that it only applied to a specific restaurant. This was never clearly communicated to us at reception during check-in. I immediately called reception to clarify the situation, but they said there was nothing they could do and advised me to speak with the manager the following day. The next morning, the manager was initially friendly, but after a brief conversation in their language with one of the reception staff, his attitude noticeably changed. He became passive aggressive and insisted there was nothing they could do. I explained that if the correct information had been given at check-in, the situation would not have happened. He said he would investigate, but there was no follow-up, feedback, or any form of compensation. Even at the designated restaurant, we were still required to pay for water during dinner, which made the package even more confusing. Overall, the experience was disappointing and I wouldn’t recommend this hotel."

"Staff really really kind, pools are awesome"