8/10 Good
Sunil
1 Mar 2024
Liked: Cleanliness, staff & service
3night stay on BB basis. 2 adults 1 infant. Hotel was good but there are a few flaws within the hotel which let it down. But if corrected would make this a great 5* hotel.
1) we stayed in the delux suite (room numbers 7000 ). Some of the finishings in our room were clumsy and not something you would expect in a 5*.
E.g. there was no soft close toilet seat or on the toilet glass door.
The bedside lights do not have a switch on them and are not connected to the main switch. You have to pull the plug out from behind the cabinet to turn them off.
The sockets are loose and a hazard. The stand up lamp continued to flicker due to loose plug connection.
The lid on the water filter on the coffee machine was broken
The lift doors in the building block for room numbers 7000 seem to close extremely quickly. I found myself caught between the doors on a number of times as it doesn't detect someone going through. I find this extremely dangerous given our child could've got caught in the door. This could be easily corrected by delaying / slowing down the lift door Timings.
The staff overall are wonderful, however I feel the staff operating in room services via the phone require more training. Perhaps a language barrier where the person did not understand. We had a power cut in our room. The fuse had tripped and we had no electricity. I called services explaining this and for someone to come and have a look as we are out for dinner. The person on the phone said ok and put the phone
Sunil
Stayed 3 nights in Feb 2024