4/10 Poor
Laura Samantha, LONDON
Travelled with partner
4 Jan 2023
Disliked: Amenities, property conditions & facilities
The reception staff were fantastic, super friendly and helpful, nothing was too much trouble.
However, all the outdoor pools were unheated and freezing. The indoor pool was tiny and run down. The jacuzzi was lukewarm. The sauna & steak room were being used as a storage facility. The gym was very run down, tiny and did not resemble the photos on Expedia or resort website one bit! The food in the restaurant was appalling - do not put yourself through it! €18 for evening buffet is an absolute joke for what was served. Poor quality food, no labels saying what each item was, limited availability of food and it was cold. We stayed in a superior 1 bed apartment, this was also a great disappointment. Compared to photos online we were put in an older run down apartment that looked nothing like photos we made the booking based on. The bedroom was also damp as well. We asked to see another room and they deliberately showed us one that looked out onto main road that had a fly issue out the back so that we wouldn’t move. All in all, very disappointing - especially for the money we paid! Definitely expected better.