4/5 Good
Verified traveller
7 Oct 2020
Liked: Cleanliness, room comfort
good location shame about everything else
Staff were less than helpful, visited Sept 2020 and not members of staff wore face masks but signs throughout stating is was compulsory.
Arrived at 10am and was told room would y be available until 3pm (which was fine) there was a luggage room with a shower etc. But the hotel was at only 50% capacity it would have been nice to get the room a little early.... 3pm comes and we still can’t get in our room until 3.30pm - a little annoyed as staff were not apologetic.
AC in room leaked and we were told just don’t have it on too much or don’t have it set to cold.
The curtain rail is positioned so you can’t open the balcony door fully.
Asked got recommendations and were only told about the restaurant connected to the hotel Urban Pizza - it’s reasonable but we wanted something more Portuguese/ more atmosphere Erica d I’ve never been to a hotel were they can’t recommend another option (?!)
The toilets in the lobby were not clean, used twice on separate days.
‘Double’ bed is just two singles pushed together.
Roof top space closes super early, we were rushed to finish our drinks at 6/6.30.
The location and the shower water pressure are the only good things about the hotel.
Stayed 4 nights in Sep 2020
