Ratings based on 639 verified reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 4 Nov 2019
The actual rooms dont have ceiling light only lamp so it was very hard to put make up on. The hotel was fully inclusive which was expensive however there were no facilities to keep us occupied for example there was no gym no golf course basically nothing to do other than sit at the poolside. Entertainment was boring. Food was the same foods every single day which got very boring. Staff were lovely though
Comment from Hotel Management
7 Nov 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. Our guest satisfaction is our main purpose. We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we will communicate your feedback to the respective departments. Our Duty Manager and Guest Relations Team are always available to attend our Guests concerns and so our service remains at the level of excellence. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller

Posted 26 Oct 2019
Comment from Hotel Management
7 Nov 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We truly hope to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller from Canada

Posted 19 Oct 2019
We very much enjoyed our stay here. Our 2 bedroom unit was quite nice with comfy beds and a huge balcony which could have been even more amazing had there been enough loungers for the 3 of us. I also wish there had been some extra seating in our rooms. Other than one desk chair, there was nothing so we were stuck sitting on the beds. I was quite happy with the food quality and had no problem finding something that suited me. The service was outstanding everywhere we went. The pool area is very quiet, no music or activities so if you like tunes, you might want to pack a portable speaker. The beach is close by and beautiful. We used the shuttle service to go into town one day and were very glad we were staying where we were, it was super touristy!
Comment from Hotel Management
21 Oct 2019 by Guest Relations, Hotel Management
Dear D.Ferguson, We thank you for choosing NAU São Rafael Suites for your stay. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Sara Fernandes GUest Relations
5 out of 5
by a verified traveller from Reading

Posted 16 Oct 2019
Spa and all shared spaces were beautifully clean and kept to a high standard
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are extremely glad that you spent an amazing stay with us enjoying our facilities and services according with the high standards we are known for. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 15 Oct 2019
The beachfront 2 bedroom two bathrooms was lovely. No hot tub to relax in during our stay. The buffet restaurant food was not hot. The music in the lounge ended to early . The reception was exceptional with the assistance from Nuno Rocha and Joao Cunhd . Bartender Monday night lounge with the live music was very welcoming.
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the comfort of our facilities as well as the friendliness and professionalism by our team. We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. We would like to point out that it doesn’t correspond to our standards. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We thank you for the recomendation and hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 26 Sep 2019
Buffet food was good; especially the bbq chicken lunch and the Italian restaurant was good too. The food was generally on the same rotation so there was the same food every other day. The larger pool didn’t seem to be cleaned as there was lots of debris in the pool that was there for the entirety of our stay.
Comment from Hotel Management
27 Sep 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. Our guest satisfaction is our main purpose. We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we will communicate your feedback to the respective departments. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 17 Sep 2019
Comment from Hotel Management
19 Sep 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 14 Sep 2019
Hotel has good equipment, staff is friendly and meals are very good. Internet has bad quality and electric charger is not good also.
Comment from Hotel Management
15 Sep 2019 by Guest Relations, Hotel Management
Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the equipment as well as the friendliness and professionalism by our team. We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 8 Sep 2019
Some stand out staff who were really lovely. Poolside was lovely and lots of activities for the kids to join in.
Comment from Hotel Management
9 Sep 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We aim for the best quality service and are happy to read that the same is taking place and that we have met your expectations. We all look forward to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 5 Sep 2019
Beautiful hotel, our 2 bed suite was fantastic, no need to rush for sun beds in the morning either. Quite remote and would have liked tea making facilities in the suites.
Comment from Hotel Management
7 Sep 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We appreciate your feedback regarding the tea facilities and we will, certainly, have it in consideration. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations