The beachfront 2 bedroom two bathrooms was lovely. No hot tub to relax in during our stay. The buffet restaurant food was not hot. The music in the lounge ended to early . The reception was exceptional with the assistance from Nuno Rocha and Joao Cunhd . Bartender Monday night lounge with the live music was very welcoming.
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites.
We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the comfort of our facilities as well as the friendliness and professionalism by our team.
We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. We would like to point out that it doesn’t correspond to our standards.
Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services.
We thank you for the recomendation and hope to be able to welcome you back sometime soon.