Ratings based on 609 verified reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Leigh on Sea, Essex

Posted 20-Aug-2019
Great hotel for families, 3 lovely pools, wonderful friendly Kids Club staff and amenities. An easy 10 min walk to a lovely beach. The hotel staff are very helpful and the restaurants perfect for a week’s stay - extensive buffet with the option of an a la carte restaurant 2 days out of 7 which was a nice change. Our suite was large and very clean. We had a really good holiday here!
5 out of 5
by a verified traveller from Glasgow

Posted 13-Aug-2019
Kids club was super catered for our 11, 10, 9 and 8 year olds. Fabulous food. Very helpful staff. Great activities - archery, capoeira, aqua Zumba, quizzes, night entertainment! Would highly recommend!
Comment from Hotel Management
16-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are very pleased to read that your visit went well and that you enjoyed a pleasant stay. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 11-Aug-2019
Staff were very accomodating and helpful. The food was lovely and great choices. The free shuttle was very convenient and the hotel is located nearby to the Old town, Marina and Sao Rafael beach.
Comment from Hotel Management
12-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are all thrilled that you have enjoyed a great experience in our hotel. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 05-Aug-2019
Food was super. Not so packed around the pool like other hotels. No queuing for meals. Lacked a little on activities. A 10 minute walk from two beautiful beaches. A little bit remote though, one shop and a bar local, but besides that, a €10 taxi ride to the oldtown. There is a hotel shuttle, but only 2/3 runs a day. I was really very happy overall with this hotel and would recommend it.
Comment from Hotel Management
05-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are all thrilled that you have enjoyed an amazing experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We will take in great concern all the points you have mentioned and will share your comments with our Team Members and join efforts to improve and grow in quality and consistency of our service. It will be a pleasure to welcome you back in the future. Kind Regards, Sara Fernandes Guest Relations
2 out of 5
by a verified traveller

Posted 04-Aug-2019
Comment from Hotel Management
05-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 31-Jul-2019
Comment from Hotel Management
01-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 28-Jul-2019
Comment from Hotel Management
01-Aug-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller

Posted 27-Jul-2019
The food was the same every night, the service in the restaurant really good, to make reservation a la carta is not avaluable, even when i stay for 7 nights always the reservations was full, a d the excursión no good information a d when you want to pay they want only cash, not acceptable
Comment from Hotel Management
27-Jul-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you so much for your honest and personal opinion regarding our Hotel Nau São Rafael Suites. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with your recent experience. we would like to clarify that it's not our standards. Concerning to the food and drink choices we regret for not meeting your taste and it is possible upon request to our head waiter to arrange you alternatives if the provided ones doesn't meet your taste. However we will communicate your feedback to the Food & Drinks team. We would like to take this opportunity to mention that this kind of services are managed by different companys and does not belongs to the Hotel, in this sense, the payment procedures are provided from the companys. Rest assured that your comments and suggestions will be delivered to our top management to the improvement of our services. We are looking forward to welcome you back again soon. Kind Regards, Sara Fernandes Guest Relations
2 out of 5
by a verified traveller

Posted 25-Jul-2019
Comment from Hotel Management
26-Jul-2019 by Guest Relations, Hotel Management
Dear Guest, On behalf of the entire Team we would like to thank your feedback regarding your recent stay at NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 22-Jul-2019
Nice area, great little hotel, easy walk to the beach, pools clean and not congested, finding sunbeds never an issue, with lots of shade and parasols available. Tennis facilities ok with decent rackets and balls. Reception really helpful. Food lovely. Hotel layout a bit confusing but got it eventually. What look like fire doors are actually ways out, better signage would have helped.
Comment from Hotel Management
27-Jul-2019 by Guest Relations, Hotel Management
Dear Guest, On behalf of the entire Team we would like to thank your feedback regarding your recent stay at NAU São Rafael Suites. We were very pleased to know that we were able to provide a memorable stay and especially appreciated the comfort of our facilities as well as the friendliness and professionalism by our team, which contributed to a memorable stay to you. We thank you for your comments and suggestions and they will be delivered to our top management to consideration of improvement of our services. We are looking forward to welcome you back again soon. Kind Regards, Sara Fernandes Guest Relations