Ratings based on 649 verified reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 15 Mar 2020
Great hotel all as advertised very clean food choice excellent all day from breakfast to late evening
Comment from Hotel Management
19 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at NAU São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
3 out of 5
by a verified traveller

Posted 4 Mar 2020 on Ebookers
Staff don't smile much and all seem pretty miserable
Comment from Hotel Management
19 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Guest, We appreciate your preference when choosing our Hotel NAU São Rafael Suites and for sharing your experience. We are very sorry to hear that your stay did not match your expectations and we offer our most sincere apologies. We would like to mention that this type of situation is not usual in our hotel. We strive to always provide a quality service to all our guests. In light of your comments, we will continue to make the necessary efforts to improve our services and ensure that we meet the high quality standards by which we are governed. We hope to be able to receive you again in the near future and we will do everything to make your stay truly memorable. Best regards, João Borges Assistant Manager
4 out of 5
by a verified traveller

Good hotel

Posted 1 Mar 2020 on Hotels
3rd time at this hotel so new what to expect
Comment from Hotel Management
5 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Zoltan, Thank you for taking the time to share your experience at NAU São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us and particular appreciated our amazing breakfast and your kind words concerning our facilities and services . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
5 out of 5
by a verified traveller from Milton Keynes

Posted 27 Feb 2020
Very friendly and helpful staff. Neat and tidy hotel all round. Great selection of food at the buffet.
Comment from Hotel Management
27 Feb 2020 by João Borges - Assistant Manager, Hotel Management
Dear Ben, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
3 out of 5
by a verified traveller

Posted 4 Nov 2019
The actual rooms dont have ceiling light only lamp so it was very hard to put make up on. The hotel was fully inclusive which was expensive however there were no facilities to keep us occupied for example there was no gym no golf course basically nothing to do other than sit at the poolside. Entertainment was boring. Food was the same foods every single day which got very boring. Staff were lovely though
Comment from Hotel Management
7 Nov 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Suites. Our guest satisfaction is our main purpose. We would like to apologize for the mentioned aspects that unfortunately were unable to exceed your expectations as we would like and we will communicate your feedback to the respective departments. Our Duty Manager and Guest Relations Team are always available to attend our Guests concerns and so our service remains at the level of excellence. We all look forward to the opportunity of welcoming you back in the near future. Kind Regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller

Posted 26 Oct 2019
Comment from Hotel Management
7 Nov 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We truly hope to welcome you back in a near future. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller from Canada

Posted 19 Oct 2019
We very much enjoyed our stay here. Our 2 bedroom unit was quite nice with comfy beds and a huge balcony which could have been even more amazing had there been enough loungers for the 3 of us. I also wish there had been some extra seating in our rooms. Other than one desk chair, there was nothing so we were stuck sitting on the beds. I was quite happy with the food quality and had no problem finding something that suited me. The service was outstanding everywhere we went. The pool area is very quiet, no music or activities so if you like tunes, you might want to pack a portable speaker. The beach is close by and beautiful. We used the shuttle service to go into town one day and were very glad we were staying where we were, it was super touristy!
Comment from Hotel Management
21 Oct 2019 by Guest Relations, Hotel Management
Dear D.Ferguson, We thank you for choosing NAU São Rafael Suites for your stay. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton. We hope to have the opportunity to welcome you again at our hotel in the near future. Best regards, Sara Fernandes GUest Relations
5 out of 5
by a verified traveller from Reading

Posted 16 Oct 2019
Spa and all shared spaces were beautifully clean and kept to a high standard
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for sharing your experience regarding your recent stay at NAU São Rafael Suites. We are extremely glad that you spent an amazing stay with us enjoying our facilities and services according with the high standards we are known for. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 16 Oct 2019 on Hotels
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
Dear Neil, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are looking forward to welcome you back in a near future. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 15 Oct 2019
The beachfront 2 bedroom two bathrooms was lovely. No hot tub to relax in during our stay. The buffet restaurant food was not hot. The music in the lounge ended to early . The reception was exceptional with the assistance from Nuno Rocha and Joao Cunhd . Bartender Monday night lounge with the live music was very welcoming.
Comment from Hotel Management
19 Oct 2019 by Guest Relations, Hotel Management
Dear Guest, We thank you for sharing your feedback about your experience in our hotel, NAU São Rafael Suites. We are very pleased to know that we were able to provide an overall pleasant stay and especially appreciated the comfort of our facilities as well as the friendliness and professionalism by our team. We regret the mentioned aspects that, unfortunately, were not able to meet your expectations as we would like. We would like to point out that it doesn’t correspond to our standards. Rest assured that your comments and suggestions will be delivered to our top management for consideration to the improvement of our services. We thank you for the recomendation and hope to be able to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations