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Reviews of Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

5 out of 5
Pine Cliffs Hotel, a Luxury Collection Resort, Algarve
Praia Da Falesia, Apartado, Albufeira

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 414 reviews" "
Rating 8 - Good. 97 out of 414 reviews" "
Rating 6 - Okay. 28 out of 414 reviews" "
Rating 4 - Poor. 14 out of 414 reviews" "
Rating 2 - Terrible. 3 out of 414 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything in this resort except the following: There should be a dedicated area and pool for children and families with children. Fine dining area should be just adults only. Price points of their drinks is just outrageous, it’s understandable it’s in a five star resort but it’s in the Algarve, Portugal, not Manhattan, New York.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute purchase as we looked for a sunny vacay. We were certainly not disappointed. The weather was amazing, the beach is gorgeous and the resort was beautiful. We did half board which was a great option as the food is so good. The Champaign bar is a must.
Stayed 4 nights in Apr 2024

10/10 Excellent

Keshet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Amenities
Fabulous hotel
Stayed 2 nights in Nov 2023
Response from Guest Relations Team on 21 Nov 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Pine Cliffs Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Relations Team

10/10 Excellent

Annie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Mollyann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff helpful and accomadating but not warm or friendly which we frequently encountered elsewhere in Portugal. The room was clean but haphazardly restocked. They didnt clear teacups until asked and either brought many waters or none. The facility is HUGE and maze like but we got used to it. Biggest complaint is: I tripped over an exposed wire and fell very hard at the bar on the terrace overlooking the cliffs. No one apologized; no one offered a comp drink; nothing . One nice waitstaff said she has complained to her boss about that cord.
Stayed 4 nights in Nov 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Guest,Thank you for sharing about your recent stay with us.We are delighted to learn that you found our resort beautiful and our staff helpful and accommodating. However, we regret that we fell short of meeting your expectations. Your feedback is invaluable to us and we sincerely appreciate it, as it will allow us to enhance the guest experiences we deliver.Regarding the incident, unfortunately we do not have been able to locate any record of it, although we will investigate the situation and do the necessary repairs. Should you require any further assistance, please do not hesitate to contact our Guest Relations team at guest.relations@pinecliffs.com.We hope yo welcome you again soon and be able to change the less positive impression we left on your mind.Sincerely,Guest Relations Team

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great overall experience
Loved our stay here, room was great, staff were great, food was excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

ELIZABETH

Excellent
Stayed 5 nights in Sep 2023

10/10 Excellent

Ditta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the views from each corner of property absolutely stunning elevator to the beach was wonderful
Stayed 4 nights in Sep 2023

8/10 Good

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely love this property and hope to bring entire family next fall
Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a mother/daughter vacation with my 7 year old. Was a beautiful property, we felt very safe and comfortable and it was the perfect hotel for kids. Lots of other kids to play with and tons of amenities geared towards kids. My daughter loved the kids club, games room, buffet and endless selection of pools to jump in. I held back one star on this review because there were several occasions where we felt like there was not enough waitstaff to handle the volume of guests and demands. We had to wait quite a long time for food service a few times and had to seek out staff to order food and drinks when lounging on the lawn. Other than that, it was great and I would definitely revisit with even more of our family because there is something for everyone and it has a great family atmosphere.
Stayed 5 nights in Aug 2023

8/10 Good

Fahad

Liked: Cleanliness, property conditions & facilities, room comfort
Great but slow
+ great facilities + Friendly staff + Great location + Good restaurants - over priced restaurants - very slow service (resort too big and underemployed)
Stayed 7 nights in Jun 2023

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service
Overall the hotel is nice with spacious, never felt overcrowded with plenty of grounds to walk and enjoy. Two main issues. Firstly, the breakfast was poor with luke warm food and dreadful coffee of all types. Secondly, there isn’t a nice bar to enjoy the evenings. The main bar is dark and dingy and the champagne bar which is nice shuts at 10pm.
Stayed 7 nights in Jun 2023

10/10 Excellent

Jennifer D., Morton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful property is a hidden gem! Truly had the best time and every need was met! The staff were friendly, professional, and worked hard to help us enjoy our stay. The facilities were top notch. Grounds are beautiful, pools are clean, restaurants are delicious and varied, and the beach was one-of-a-kind! Our room in the hotel was beautifully updated and done with great quality. The room was well-equipped, and the housekeeping staff came by twice daily. We were thrilled to have the wonderful breakfast buffet included and it was just amazing every morning! We will be back to this resort without a doubt!!!
Stayed 7 nights in May 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

8/10 Good

Kijung

Stayed 4 nights in May 2023

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
very nice lush property, great location on a gorgeous beach, staff was very helpful and friendly. Hotel rooms are a little bit dated but still nice. My only complaints are that the pool was not heated and the spa closed at 7 PM. Would stay here again.
Stayed 1 night in Jan 2023

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More access to transportation
Stayed 1 night in Jan 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Nachelle Renita, Norrisown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a jazz event and it was really nice and relaxing.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stunning location, LOTS of people and LOTS of kids. This isn’t the spot if you’re looking for couples relaxation, but the property is gorgeous and well done.
Stayed 3 nights in Oct 2021

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a beautiful access to the beach. Great to switch off and forget about the world
Stayed 3 nights in Feb 2022

8/10 Good

Mr S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good lovely stay
Stayed 4 nights in Jan 2022

10/10 Excellent

Svetlana

Stayed 4 nights in Nov 2021

10/10 Excellent

Alexander

Stayed 7 nights in Oct 2021

2/10 Terrible

Johan Beranrdus

Stayed 8 nights in Oct 2021

8/10 Good

Brian

Stayed 2 nights in Oct 2021

10/10 Excellent

Cecilia, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 4 nights in Sep 2021

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with the most beautiful beach
The hotel is gorgeous!! The beach is incredible and the staff is very nice and accomodating. My only complaint is we came for three nights and we were not able to get reservations for any restaurant for dinner. The restaurants seem amazing but are open to people outside the hotel. Perhaps this part needs to be improved and managed a bit more..
Stayed 3 nights in Aug 2021

6/10 Okay

Christian

Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Too busy no restaurant bookings available
Stayed 6 nights in May 2021

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The service overall was good, just a couple of hiccups as I think they were a little too busy- and maybe couldn’t manage the post covid rush? Service was a bit slow and you have to chase for few things. Apart from that all ok
Stayed 2 nights in May 2021

6/10 Okay

mark

3* hotel with 5* gardens - no luxury experience!
The hotel is set in beautiful gardens which are the best thing about the place. The hotel is run on the cheap and everything about it is cheap - Nescafé in the rooms, broken sun loungers, swimming pools not heated, breakfast rationed, pool towels rationed to 1 per person. When I stayed only one restaurant was open and the food was inedible - greasy and disgusting. Also the restaurant chairs were so uncomfortable that one was in agony after 30 minutes. Basically a three star hotel in 5 star grounds. Definitely not worth the €300 per night.
Stayed 4 nights in May 2021

10/10 Excellent

Hiroki

Stayed 2 nights in Nov 2020

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2020

10/10 Excellent

Mrs Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

4/10 Poor

Bob, Wickford Essex

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Masks had to be worn inside and sanitizers were everywhere. That is the good part. Service was poor, this is not five star, bordering on 3 to 4 star. I would say it is probably understaffed. It can take you 15-20 minutes to buy a €5 ice cream as there is only one till at the clubhouse by the pool and if it is being used you have to wait. A meal on the first night was a farce, a bottle of wine was ordered which never arrived until we asked again, a beer never arrived at all. Mayonnaise was requested twice as was cheese for the bolognaise. You cannot get a drink after 11pm so if you have a night out in Vilamoura and fancy a nightcap when you return you are out of luck and sent to bed. I know COVID has had its effect but expect queues out the door at popular times for breakfast and it is not self service. I stayed in the hotel where you have paper cups for tea or coffee in the room. Plastic cups in the bathroom which I used for a soft drink were never replaced. We even had to ask for a toilet roll. On checkout I mentioned my displeasure and all they did was offer me a complimentary lunch which didn’t include a cup of tea. Needless to say I will not be returning to Pine Cliffs.
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2020

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is unbelievably beautiful. And the staff at this resort is unparalleled in the service they provide. Paula assisted us when we checked in. She is the personification of hospitality! I hope to return one day.
Stayed 3 nights in Feb 2020

8/10 Good

Wanisri

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I enjoyed our stay at the Pine Cliffs hotel. It was a very nice resort that offered amazing scenery and sunset. The property was very well maintained and pleasantly beautiful surrounded by nature. The staff were all very nice and helpful including the lady that cleaned our room, servers at breakfast, people at the gym, reception and concierge. The only thing I would improve is the variety at breakfast and more local foods.Overall, we had a really nice experience and would come back again when it is warmer :)
Stayed 7 nights in Nov 2019

10/10 Excellent

Mohammad Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY FANTASTIC
Best hotel I've ever ever ever been.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the resort. Really beautiful place to watch the sunset and great beach access. Staff are friendly and helpful.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sense of security amidst all that beauty...definitely luxurious
Stayed 2 nights in Oct 2019