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Reviews of Zenit Guest House

3 out of 5
Zenit Guest House
rua 31 de janeiro nr 23, Olhao, Algarve

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from zenit on 3 Feb 2024
thanks always welcome , for ones a nice guest from hotels com , we don't have any agreement with hotels only with expedia and lots of time guest from expedia don't show due we never ask advance payement

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little place to stay, highly recommended
This property was absolutely lovely. We booked late on our night of arrival, past 11pm, and the owner, Gino, was waiting for us when we got there. Our room was cozy, and comfortable, but the star of the show were the three private balconies outside. Overlooking the sea, with a great view, glorious sunshine and comfortable sofas, it was the perfect way to end an evening, and start the day. Speaking of starting the day, Gino’s wife Rose provides a fresh breakfast in the morning you can take in the balconies, full of fresh fruit, yoghurt, breads, meats and cheeses, along with tea and coffee and the best orange juice you will have ever tried! All in all, it’s a fantastic place to stay, and brilliant value for money. I’d recommend it to anyone staying in the area, you won’t be disappointed!
Stayed 1 night in Mar 2023
Response from zenit on 18 May 2023
thanks you appreciate our service , correct traveler correct booked , correct accommodationalways welcome

2/10 Terrible

Whitney

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A SCAM! Do not book this hotel/apartment. The pictures online ARE NOT what you will receive. They will deceive you and scam you. We were due to come for a birthday and I asked if they could add extras. They charged me €30 for a cake and balloons and a cheap bottle of kids fizz. It was horrendous. They booked our apartment to another guest and told us we would be in a different place. We paid not knowing what we would receive. We arrived at the accommodation and there aren’t even photos of the place we were given online because of how terrible it is. The wallpaper was ripping off the walls, the kitchen was dirty, it was freezing cold even with windows closed and heating on; the beds were uncomfortable, it was dark and dingy and next to a café full of drunk men starting fights. The locks were not secure, the area was extremely difficult to park and load/unload luggage. When we told them we were not happy and would like to leave they promised a full refund, I sent my details and no refund. Now they are refusing to refund me at all. I didn’t even stay one night because I left and found a much nicer accommodation in a better location for the same price. I would STAY FAR AWAY from this hotel. A scam and you will not be treated with the level of service you expect. Disgusting service and attitude. He kept telling us to just wait and it was our fault for purchasing an apartment built on top of water? False advertisement and you’ll end up with a case with trading standards.
Stayed 2 nights in Jan 2023
Response from gi on 31 Jan 2023
What can we say or do we really need to waste time to reply to your review , you just make this bad review due you didn’t like the old town and Olhao , you were way to fancy fir this charming town , you booked stayed used the house for 50/night for 3 pers ! you asked to make a little present for your daughter or sister 13years , 30 for decoration a cake and 2 bottles of bubbels , for 30 we can’t serve moet chandon ! and for 50 you have a private house 3 rooms 1 bathroom . terace parking , wifi tv etc … you are just guests who should not travel but stay at home and enjoy home , traveling is already cheap but for 100 for 2 nights you got good service , once in a while we have people like you never happy and you want to travel complete free after you harassed us to give bad review if we not refund you ! regret we have plenty of happy guests and are 90% fully booked all year , thanks

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from zenit on 15 Feb 2024
thanks you appreciate our service

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une semaine au paradis
Nous avons reçus un très bel accueil de Gino dès notre arrivée à l’aéroport où il est venue nous récupérer. Arrivé à la Guest House nous avons une le droit de la visite du site . Ce situant dans le centre historique de Olhao avec un charme et atmosphère chaleureuse. Équipement parfait, le logement était impeccable propre. Même des bons produits tel que Rituals pour la salle de bain. Chaque matin un petit déjeuné absolument royal nous était préparé à l’heure demandé la veille par Rosé qui est rayonnante et pleins de bienveillance. Un vue magnifique nous attendait sur les deux toits terrasses de la Guest House . Le première phrase de Gino en arrivant au logement avait été « bienvenue à la maison » et bien en plus de la qualité d’un hôtel, nous avons eu ce sentiment d’être chez un membre de la famille comme chez un tonton et une tata . Vraiment au top, on sait régalé.
Notre chambre
La vie du balcon de la chambre
Petit déjeuner préparé par Rose
Une partie de la vue sur la table du rooftop du haut
Stayed 6 nights in Sep 2023
Response from ZENIT on 9 Oct 2023
obrigado

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita
Stayed 4 nights in Apr 2023
Response from zenit on 26 Apr 2023
thanks , you were very welcome