Hersonissos Hotel Guide - Alternative Crete hotels in Hersonissos, Greece.

"Amazing customer service! Really happy with our stay and the grounds are lovely too! We came for our honeymoon and were treated so well. "

"This was our first stay at a “boutique“ hotel. But it will not be our last. We loved the adult only aspect, and after the craziness of several days in Athens, it was the perfect antidote. The property is lovely and the staff is wonderful. We were greeted by name when we arrived and they never asked for a name or room number again. They just know who you are. I just wish we’d had more time. If we’re ever in Crete again, will definitely be back."

"Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia (10/10). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Private pool chemical level being checked. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be. Negatives: Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights. Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location. Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for. Nightly disturbances from staffing quarters into the early morning (stayed in villa 407). No locks on the bathroom or toilet doors. Hot water in the tap & shower is extremely boiling hot. Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere."

"En plus d'un logement parfait (spacieux, magnifique vue, bien équipé, literie très confortable et bien propre), nous avons été très bien accueillis, les hôtes sont adorables. Merci pour ce séjour, nous recommandons à 100%"

"Nice facilities, food was good."

"This hotel was exceptional. The view of the room was amazing. The hotel itself was very modern and clean. The sea view from the pool was outstanding and also it has an easy access to the beach. I would definitely suggest staying at this resort. "

"Very clean and friendly. Maria couldn’t do enough for us. Would definitely recommend. Thank you.🙂"

"Food was very good,bar evening staff Michael was the best for creating very good atmosphere around the bar,for the money I paid everything was super "