Ampliación Mariano Matamoros Holidays

The resort was beautiful. Staff were always very lovely, food was delicious, and we found that we did not want to leave the resort as it was already perfect for whale watching, sunrises, and sunsets at the Arch. The only comment we have was the state of our room. We think rooms need a bit of an upgrade, especially ventilation in the bathrooms and maybe a bug net for the backyard door. Nonetheless the bed and room were very comfortable and spacious. We also wished for a bit more direction and instruction about what we could/could not access, and at some busy hours we would have to ring several times to reach concierge for a golf cart to transport us. Often we had to make reservations for dinner at restaurants yet they were nearly empty most times we went. Overall would highly recommend this beautiful resort!

All the staff were professional and great to deal with. Food was amazing - we especially enjoyed the Italian restaurant. Drinks were very good and all the bartenders were quick and knowledgeable. We had a small wedding there and they did a great job on everything, including a wonderful ceremony with perfect weather on the beach. Thanks to Diana, Diego, the DJ, and everyone else who was involved! Our flight was delayed a few hours and they allowed us to check out of our rooms but keep our bracelets for some food and drinks while we waited on our rescheduled transportation to the airport. There were a few small children in our group so this was very appreciated as they would have had trouble sitting at the airport for 6+ hours if we had to leave right away.

The staff was amazing, the hotel is fantastic and all the restaurants have great food. Excellent experience!

The room smelled dingy and the AC didn't work well. The TV was very small and the sound didn't work well. The TV was almost the size of a computer monitor. The food was great, the amenities and location of the hotel was superb. But for the money spent, I was hoping for a better bedroom.

Yes, the overall room was underwhelming for the price I paid, and some amenities were very outdated. My credit card was charged twice the first day for incidentals after being told it wouldn't be, which caused my card to decline. So there was an issue with the staff admitting there were additional charges.