Amsterdam Museum

We had room 303 this was a large room the heating was very good and we had a need for air-conditioning to be used. This unfortunately caused it to leak and we had a puddle of water in bedroom under unit..we contacted reception and as it was between xmas and new year we were given bath mats to soak up water and advised to turn unit off and open window..we stayed from 28th dec to 5th jan ..this issue was not resolved..unfortunately this was the least of our problems ..we purchased a tsa padlock at airport for the return trip.. but having read previous reviews used it on our suitcase which contained passports and cash ..we spent the next day out.. we returned to find this had been tampered with and luckly the padlock held up although we have to get it cut off as it was broken ..therefore we carried all valuables wirh us for the week..have stayed in Amsterdam many times never had this problem before..we would therefore give this hotel a very poor rating. We would appreciate a response from expedia regarding this

Excellent very helpful staff

A well-appointed, welcoming hotel in a quaint, classic Amsterdam building right on the canal. The staff was incredibly nice and helpful. They helped us with our luggage and were very kind to store our numerous suitcases while we walked to get our rental car. We had an apartment on the ground floor and it was spacious, nicely decorated and well stocked. The heater worked very well and we were toasty warm. We would love to stay here again!