An Cala

Room was very dour and dull, poor finish, cheap pillows, 3/4 bed not a double. Breakfast was average.

Room was great. Food was good, but placing orders was slow. Food arrived promptly though. My biggest problem is your phone system . I tried probably 10- 15 times to call and each time I waited for the 15-20 rings before it cut me off as none was available . The message "Please call back" or similar message came after the timeout period. You must be loosing lots of business by not answering the phone. The only extension that picked up was the golf.

We've stayed in a few 4/5 star hotels and we know that those ratings don't mean a lot but my observations: - Best shower I've ever used by a long shot, and genuinely very clean. - Huge bed, like huge huge - Lots of space etc Now the weird: - pillows were just full of lumps of stuffing, basically the worst pillow I've ever slept on - the bed made up for our 5 y/o son was on a pull out sofa (no probs, they always are) the problem was instead of a duvet / bed sheet, the blanket was a plushy throw & honestly I wasn't convinced it wasn't the sofa throw - had it even been washed. We didn't raise this with the staff as we all just slept in the main bed in the end. - Net curtains were basically disgusting, I think one of the stains was from vomit. How bizarre, it was like genuine luxury mixed with random bits of travel lodge type shenanigans.