Sonesta Hotel hotels in Andes, South America

"Everything was excellent "

"Clean and comfy room, very nice Staff and nice food."

"The staffs "

"Hotel diferente buena ubicacion buen desayuno y servicios si volveria"

"Big and modern room; buffet breakfast starts from 4 am which is convenient but sometimes the refills were taking too long. The location is not close to the airport and I wished this had been communicated more clearly. It took us 20+ minutes to reach the hotel with their shuttle, which runs every 30 minutes. The wait plus the ride meant it took us almost an hour to get to the hotel. Reception staff said they would unload the suitcases and bring them straight to the room, but this meant an extra wait before being able to go to sleep. Overall if you are arriving late in the evening and need to return to the airport early in the morning, this is not a great option because a lot of time is eaten in-between."

"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Well organized and very clean rooms!!!"

"Excellent shuttle service to airport. "

"The hotel is incredible, the staff could be more gentle though. "