Andover Holidays

Great, central location. Clean room

My stay at Hotel Riu in Times Square was nothing short of fantastic! The location couldn't be better, situated right in the heart of the bustling Times Square and Restaurant Row. It's the perfect base for exploring the city, with easy access to numerous attractions, shops, and dining options. The staff at Hotel Riu were incredibly friendly and accommodating. From check-in to check-out, every interaction was pleasant, and they were always willing to assist with any request. Their warmth and professionalism added a personal touch to my experience. The rooms were well-appointed, spacious, and clean, providing a cozy retreat after a busy day in the city. The modern decor blended perfectly with the vibrant atmosphere outside. Service throughout the hotel was impeccable, with prompt responses to any needs and a welcoming ambiance that made me feel right at home. Overall, I highly recommend Hotel Riu for anyone looking to enjoy the energy of Times Square while experiencing top-notch hospitality. I would definitely stay there again during my next trip to NYC!

The hotel is beautiful and new with the location steps away from Time Square. The only issues were the luggage procedures and the staff in that area were not very helpful. The bar staff on the top level were amazing!

Was initially put in the room that shared a wall with the gym. 202. No one should be given that room. My daughter and I were there in ny to attend an early morning doctor appt at NYU. We were woken up at 10:30 by banging coming from the gym. I called and they moved us to a quieter location but we lost some sleep since we had to repack and move and get resettled for our early morning. That room should not be given out to guests ever.

Friendly staff, soft lighting is nice, A/C worked after calling for someone to fix it. Bed & pillows are fairly comfortable, very small rooms, the water pressure was just okay, our neighboring guests were quiet, but the doors slam throughout the night. Also, there was a gap between our room door when closed so a beam of light shined through which made it difficult to fall asleep. It was more affordable compared to other hotels in the area, so if that’s why you’re booking it- it’s a great choice.