Arkel Holidays

hello, i’m an 18 year old travelling with my boyfriend to Amsterdam for the first time and this hotel was fantastic, the staff were so friendly and kind, the location of this hotel is amazing as it is right next to the tram line which enabled us to go anywhere in Amsterdam and the hotel was in a nice quiet area ,there is also a hotel cat which was super cute to sit in the garden with. I cant wait to stay here again!!!!.

Whatever I say about this property wouldn't suffice. I looked hard for a negative and couldn't find one thing lacking. We were left comparing this property to a 5 star property in Paris, and this property was much beyond even that! Comfortable, convenient, fantastic staff, drop dead gorgeous property, excellent amenities. Yes, it's heavy on the tab, but you feel like it worth every $ you spend. We stayed here at the end of our trip and it was a nice way to treat ourselves before the long flight home. A special mention to the comfiest beds which just envelopes you leaving you refreshed for the next day. My family thoroughly enjoyed the amenities which includes a steam room and a sauna. Didn't have time to use their spa treatments, but we will repeat if we are ever in this part of the town.

Amazing hotel very central and friendly staff

We stayed over at the Lloyd Hoxton for a hen do/bachelorette party in Amsterdam. We arrived at the hotel, just a short walk from the tram stop which was super useful. Sadly there was no signage from that side, so we entered the hotel through the restaurant. Check in wasn't smooth, struggled to find our reservation, stating that we only had 2 rooms instead of 3. When finally the reservation was found, only 2 rooms were ready and we had to wait for the other one. Also, we wanted to split the full amount between the 5 people who were travelling together, but the person in reception seemed to be fairly new and didn't know how to do this, also no one who was there with her in reception offered her any help to solve this matter. We ended up having leave a pending amount for the whole bill on a credit card and have to wait to pay during checkout. Out of the 2 rooms that were ready, one was as advertised (room 503). Sadly the other one didn't have aircon, which was awful during the heatwave, there was no water or milk in the fridge as the other one (room 512). The remaining room that was not ready yet, when it was available to go in, it was also missing water, milk as well as toilet paper. Due to the wait during check in, we received vouchers for a free drink at the bar which was nice. Sadly, when we tried to order a bottle of wine to share after our drinks were done, which never turned up even asking the waiters 4 times. Expensive hotel for it to be this poorly run.

Staff was very helpful. Bonus was self service laundry that was included in the hotel.