Madrid Hotel Guide - Asociación Española de Cooperación Europea hotels in Madrid, Spain.

"Excellent centrally located hotel. Beautiful decor and great amenities"

"Todo muy bien moderno Perfecro trato"

"Rude staff: The hotel's rooftop bar is open to the public and - by the staffs' own comments - have had issues with unpleasant "clientele" (not paying bar tabs, restaurant bill etc). You can expect to be interrogated by doormen whether you're actually staying at the hotel, be required to pay the food bill before you've even started eating and elbowed out of the way to restock the buffet breakfast. Rooftop bar: Food is genuinely awful, probably akin to a microwave meal. Any ambience is destroyed by tourists thrusting their camera over your shoulder to get a better photo of the view. It's also incredibly busy. Pool isn't open until June, so bear that in mind if that's a factor in choosing this hotel."

"From the moment we arrived, this hotel set a standard that is incredibly hard to match. What truly makes it exceptional is the staff. Every single person we encountered went above and beyond, not in a scripted or rehearsed way, but with genuine warmth and an almost uncanny ability to anticipate what we needed before we even asked. We were celebrating our wedding anniversary, and the team made it feel less like a stay and more like a carefully curated experience. They arranged reservations at some truly outstanding restaurants, places we would never have discovered on our own, and each recommendation turned out to be unforgettable. It felt like having a dedicated concierge who knew exactly how to elevate every moment. The service throughout was flawless, attentive without ever being intrusive, thoughtful without being over the top. Small details such as perfect timing, personal touches, and sincere kindness made all the difference. By the end of our stay, we did not just feel like guests, we felt genuinely cared for. This anniversary will always stand out as one of our most special, and this hotel played a huge part in that. It is rare to find a place that delivers at this level across every aspect, and rarer still to leave already certain you will return. We are already looking forward to coming back next year."

"Good size room and bathroom. Breakfast was a good selection. Rooftop bar had excellent views. Reception staff were very helpful. Location was exceptional."

"Super clean hotel and room. The breakfast was delicious, with a big variety of choices. "

"La habitación está falta de mantenimiento, las losas del piso en madera rotas, la ducha del baño no está bien ajustada y bota agua hacia afuera por la ducha y las paredes de la bañera no estaban limpias, el inodoro no baja bien ni el lavamanos, las toallas no secan y no tienen toallas de bañarse, ni shampoo, papel de baño solamente 1 rollo pequeño y no muy buena calidad, hay que cerrar la puerta para poder utilizar inodoro. La cocina no tiene líquido de fregar y los topes están desgastados. La cama es de plataforma pegada al piso, solamente tienes 2 almohadas. Para subir a la entrada del cuarto hay 4 escalones en mal estado al igual que la cerradura de la puerta que puede cortar la mano si no tienes cuidado. La recepción no tiene facilidades de baño al igual que hay que subir escalones con las maletas. No tiene estacionamiento en las facilidades como describe en la descripción. Usan un garaje a 8 minutos de distancia y cuesta 39Euros la noche. Por LO ÚNICO que le estamos dando 2 estrellas es por la localización. El precio es un robo pero por la descripción de amenidades la gente cae de tonta. Hay mejores lugares en los alrededores por mejor precio incluyendo estacionamiento. No lo recomiendo"

"The property is well located in the heart of Madrid and the staff was cool with us. We didn't like the room: very dark, tiny and with no door for the bathroom, which meant every noise and odour would flow into the room. "

"All perfect."