Asuel Hotels

"Super "

"Short but great experience"

"Cet hôtel était notre dernière nuit en Alsace avant notre retour au Canada. Surprise! L'hôtel semble flambant neuf, tout est beau, propre, de bon goût. Très confortable. Nous n'avons pas déjeuné car on partait avant 6h00AM. À 15 minutes de l'aéroport. Bonne chose à savoir, le GPS de notre voiture de location nous amenait du côté suisse de l'aéroport, mais nous devions remettre la voiture du côté français. On a galéré un peu mais on s'en est sortis en utilisant Maps."

"Super convenient location if flying from Basel-Mulhouse airport. Only a 10 minute drive to the terminal. Clean hotel with good facilities and plenty of parking spaces "

"Excellent hotel "

"Great rooms very clean. Fantastic staff. Very accommodating. "

"Cecile was very welcoming and friendly. She directed us to some very secure parking for our motorbikes. Breakfast was good. Rooms comfortable. Highly recommended. "

"It is a great hotel… What I was missing was softer pillow, beside the relatively hard pillows… The price was definitely on the high side!!!"

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."