Newport Hotel Guide - BB&T Arena hotels in Newport, United States of America.

"The hotel is classic, the location is great, the room is standard, but the draping fell off, but otherwise, it was a great experience"

"Breakfast was good. Parking was a little cramped."

"Called ahead to confirm we were arriving late and needed a pack and play for our baby. Request was noted on original booking, listed as an available item and messaged the hotel 1 week prior. Arrived well after midnight not only was there no pack and play in the room as promised when called earlier in the day they did not have any in the hotel. Or as I was so considerately told at 1am “that’s a negative on the pack and play” when I asked what I was supposed to do with my infant son was told place some pillows around he’ll be good. What we did find in the room where stains and torn carpet, someone’s old pretzels on the floor, dirty sink and couch, broken heating/cooling system and a nasty smell . It was so late we all went to bed after my husband returned to the now parked car to retrieve our pack and play under all the weeks luggage. In the morning whenI asked for a man was told that they weren’t working the weekend. I also tried to get my parking validated as I was told the night before that sis Che we weren’t there long enough they didn’t do that. I had to pay the $12 fee. When I returned to pay it was $20 for under 12 hours when it says free parking as an amenity as well. We will not be returning and I plan on contacting corporate. That room was awful!!!"

"Very comfortable staying here. All staff was friendly and efficient "

"Loved it"

"Breakfast was tasty"

"The Covington as a whole is lovely. Next time we will try the primary hotel instead of North by Covington. While the accommodations were lovely and provided space beyond our needs, there was a lot of noise from other rooms (showers, walking, conversations, doors slamming). The balcony was nice to have with the spring weather. The car service was exceptional! Staff was responsive and accommodating. We loved the neighborhood. "

"The view was amazing. Rooms can use an upgrade though but overall the hotel was ok"

"The hotel is nice and well maintained, and the lounge and bar area are especially enjoyable. The live band was excellent and added to the overall atmosphere. However, our experience at the bar was disappointing. The server was quite pushy, rushing us to order drinks, food, and even dessert in quick succession, which didn’t allow us time to relax and enjoy the ambiance. Later, she asked us to close out our tab because her shift was ending, which felt unprofessional and rude. Additionally, the bartender prepared a drink for my wife that had far too much milk and not enough of the actual ingredients, and even shared part of her drink with another couple. The glass was also filled with an excessive amount of ice, leaving very little actual cocktail. Overall, while the hotel itself is very pleasant, the bar service significantly detracted from our experience."